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support 4.5 out of 5 stars

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What is Dynamics Telephony?

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

What is BI4Dynamics?

With a robust background of 15 years in Business Intelligence, particularly centered around Microsoft Dynamics and the successful completion of 1,000 projects globally, we have created a plug-and-analyze BI solution that meets over 80% of analytical requirements. BI4Dynamics provides a thorough BI solution that can be implemented within days, making it suitable for enterprises of all sizes, industries, and complexities. It integrates effortlessly with every version of Microsoft Dynamics, regardless of whether it is cloud-based or on-premises. Our pre-configured BI solution is meticulously designed for Microsoft Dynamics, offering exceptional flexibility that enables your team to take control of the BI project. As soon as you deploy BI4Dynamics, you will have an operational Business Intelligence solution at your disposal. Within just a single day of setup, you will unlock over 2,000 BI fields (KPIs), which can be easily accessed through predefined formats in Power BI or Excel, allowing you to extract valuable insights with ease. This immediate access to analytical tools empowers organizations to make informed, data-driven decisions from the outset. Additionally, our commitment to ongoing support ensures that your BI journey remains smooth and productive.

Media

Media

Integrations Supported

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
RingCentral RingCX

Integrations Supported

Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Microsoft Excel
Microsoft Power BI

API Availability

Has API

API Availability

Pricing Information

$15.00/month/user
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Dynamics Telephony

Date Founded

2014

Company Location

Ireland

Company Website

www.dynamicstelephony.co.uk

Company Facts

Organization Name

BI4Dynamics

Date Founded

2011

Company Location

United Kingdom

Company Website

www.bi4dynamics.com

Categories and Features

Integration

Dashboard

Telephony

Auto-Dialer
Call Monitoring
Contact Management
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Intelligence

Not specified

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