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What is Dynamics Telephony?

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

What is Bonvoice?

Bonvoice functions as an all-in-one solution for business communication, offering features such as cloud telephony, interactive voice response (IVR), call routing, call recording, auto dialers, CRM integrations, and AI-driven analytics. This platform not only ensures seamless communication through multiple channels but also automates numerous processes, allowing for scalable customer engagement that boosts operational efficiency, accelerates response times, and enhances the overall experience for clients. Furthermore, Bonvoice equips businesses with the tools necessary to refine and optimize their communication strategies efficiently, fostering stronger relationships with their customers. By leveraging these advanced features, organizations can adapt to the ever-evolving demands of the market.

Media

Media

No images available

Integrations Supported

8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
Microsoft Dynamics 365
RingCentral RingCX

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$15.00/month/user
Free Trial Offered?

Pricing Information

₹1499/month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Dynamics Telephony

Date Founded

2014

Company Location

Ireland

Company Website

www.dynamicstelephony.co.uk

Company Facts

Organization Name

Bonvoice

Date Founded

2018

Company Location

India

Company Website

bonvoice.com

Categories and Features

Integration

Dashboard

Telephony

Auto-Dialer
Call Monitoring
Contact Management
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Not specified

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