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What is Dynamics Telephony?
Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management.
- Automatically identify customers in Dynamics 365 prior to answering calls.
- Access phone controls directly within Dynamics 365 for actions like answering or transferring calls.
- Make calls to contacts in Dynamics 365 with just one click.
- Keep a complete record of all interactions logged in Dynamics 365.
- Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365.
- Integrate incoming calls with Omnichannel support for a more cohesive experience.
- Utilize call outcome buttons to effortlessly schedule follow-up activities.
- Analyze all metrics through customizable dashboards and reports in Dynamics 365.
- This integration not only streamlines operations but also enhances the overall customer experience.
What is Boom AI?
This cutting-edge, proprietary AI is expertly designed to optimize lead generation at the initial stages and streamline the process of acquiring new clients. It thoroughly processes spoken language, handling a vast array of intents and countless phrases through advanced deep learning methods. Featuring a remarkably human-like voice that can adopt various personas, it is capable of creating distinct vocal identities tailored for specific marketing campaigns. With over a decade of experience gathered from call centers, this AI is in a constant state of evolution to enhance its efficiency. Its ability to transition smoothly between different partners while maintaining the same pitch and campaign contributes to increased operational consistency. Furthermore, it offers remarkable flexibility regarding outreach timing and the frequency of AI interactions. Imagine the possibilities of having more than 100 AI agents available at a moment's notice. The system stands out with its exceptional voicemail and silence detection capabilities, in addition to real-time identification of call outcomes, combined with predictive analytics following calls. It also prioritizes immediate logging and acknowledgment of any do-not-call requests, thus facilitating compliance and improving the overall user experience. This groundbreaking method of AI-driven communication signifies a major advancement in strategies for customer engagement, paving the way for future innovations in the field. As businesses increasingly embrace these technologies, the landscape of customer interactions is poised for transformative change.
Integrations Supported
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Integrations Supported
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
API Availability
Has API
API Availability
Has API
Pricing Information
$15.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Dynamics Telephony
Date Founded
2014
Company Location
Ireland
Company Website
www.dynamicstelephony.co.uk
Company Facts
Organization Name
Boom AI
Date Founded
2007
Company Location
United States
Company Website
boom.ai/product/
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Lead Generation
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification