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What is EDAMS Billing & Customer Information?

EDAMS Billing & CRM is a comprehensive web-based management solution specifically designed to address the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management and the customer relationship lifecycle, offering features such as online inquiries, meter readings, route management for meter reading, debt management, revenue collection, direct sales, and oversight of meters and connections, along with billing and extensive management reporting. With the EDAMS – Enquiries module, users can quickly retrieve essential information about a customer, which encompasses personal details, linked properties, installed meters and connections, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing records, debt management, and customer application history. Additionally, EDAMS CRM acts as a comprehensive customer service platform that oversees every application and interaction related to customer service, thereby ensuring a smooth experience for both service providers and their clients. This integrated approach not only improves operational efficiency but also promotes enhanced engagement with users, ultimately leading to more satisfied customers. Furthermore, the system's versatility allows it to adapt to the evolving needs of its users, ensuring it remains a valuable asset for effective management.

What is Cayenta?

Cayenta offers an extensive array of enterprise software solutions tailored specifically for utilities and municipal organizations, encompassing systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The highly regarded Cayenta CIS excels as a multifunctional customer relationship management and utility billing system, adept at handling both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Moreover, it features integrated Customer Preference Management (CPM), allowing users to choose their preferred communication methods, along with the SilverBlaze customer engagement platform which streamlines self-service account management. On the financial front, the FMS is equipped with seamlessly integrated modules that address a wide range of accounting needs, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, all supplemented by sophisticated reporting tools that enable thorough cost analysis while ensuring compliance with government regulations. Additionally, Cayenta's software solutions are crafted to bolster operational efficiency and elevate customer satisfaction for utility providers, ultimately transforming the way they engage with their customers. This comprehensive suite of tools not only streamlines processes but also empowers organizations to adapt to the evolving needs of their service areas.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hydro-Comp Enterprises

Date Founded

1986

Company Location

Cyprus

Company Website

edams.com/products/billing-customer-services/

Company Facts

Organization Name

Cayenta

Company Location

Canada

Company Website

www.cayenta.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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