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What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

What is Arbeit Click?

Agents play a crucial role in manually starting each call, assessing if the person on the other end is a live individual or a voicemail, and making the judgment on whether to leave a voicemail message. This method serves as an essential compliance feature of Arbeit Click. A significant delay, particularly one that extends to three seconds, may indicate the use of an autodialer, which can lead to a higher likelihood of recipients disconnecting the call. By using Arbeit Click, agents can eliminate this inconvenient pause, consequently improving their chances of reaching more individuals. The onboarding process is streamlined and efficient, ensuring that there is minimal interruption both during and after the quick setup. The user interface is crafted to be straightforward and intuitive, allowing your team to commence compliant calls almost immediately. Additionally, agents have the capability to listen to live or previously recorded calls for training and coaching purposes, enhancing their skills over time. You also regain control over your call and campaign data thanks to improved search functionalities. Moreover, the system offers the flexibility to set limits on the number of calls each agent can make at once, enabling a more customized approach to managing your outreach efforts. This level of control not only boosts productivity but also optimizes the overall effectiveness of your communication strategy.

Media

Media

Integrations Supported

Salesforce
Slack
Twilio
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Pricing Information

$250 per month
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Windows

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Company Facts

Organization Name

Arbeit Software

Date Founded

2013

Company Location

United States

Company Website

www.arbeitsoftware.com/tcpa-compliance-call-solution/

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

Categories and Features

Call Center

Call Logging
Campaign Management
Manual Dialer
Outbound Call Center

Call Tracking

Call Recording
Campaign Management
Conversion Tracking

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