Dialpad Connect Reviews & Ratings

Dialpad Connect

4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 18 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Feishu?

Due to the unforeseen epidemic, it was essential to ensure the effective execution of the live broadcast for the New Year's speech after the decision to clear the event space. Feishu offers an insider's perspective on the "2022 Time Friends" New Year's Eve address, showcasing its comprehensive "seamless connection" features. With powerful tools and user-friendly applications such as instant messaging, video conferencing, calendars, cloud storage, and OKR management, organizations are encouraged to abandon fragmented systems in favor of a more integrated collaboration experience. By utilizing Feishu's OKR framework, businesses can articulate and align their objectives and key results clearly, thereby making certain that their strategies are successfully enacted across all levels while empowering employees to work autonomously towards common goals. This forward-thinking methodology not only enhances productivity but also nurtures a unified workplace atmosphere, even in the face of adversity, promoting resilience among teams. Ultimately, the ability to adapt and collaborate effectively is vital for companies navigating these challenging times.

What is Dialpad Connect?

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Media

Media

Integrations Supported

CrashSight
Grok Bot

Integrations Supported

Abstrakt
AccessOwl
Alexa
Cloze
Freshdesk
Gong
Intercom
LawGro
Make
Microsoft 365
Microsoft Azure
Microsoft Outlook
Microsoft Teams
Motileo
OneLogin
Outdoo AI
Prodoscore
Workers by Delos

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Flying Book

Company Location

China

Company Website

www.feishu.cn/

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

www.dialpad.com/business-communications/

Categories and Features

Collaboration

Not specified

Knowledge Management

Not specified

Team Chat

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

AI Sales Assistants

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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