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What is Formilla.com?

Track your website's visitor activity in real-time, allowing you to gather valuable information about the geographical locations of your audience. Learn which specific content they engage with, how long they remain on your site, and the types of browsers and operating systems they use. Leverage precisely crafted automated emails and in-app notifications to maintain customer interest with minimal effort. Our intuitive email messaging platform is designed to boost customer loyalty effectively. Reduce support response times significantly by utilizing a Helper Chat Botâ„¢ that employs AI to automatically respond to common inquiries. Additionally, you can deliver customized messages to your visitors during key moments for maximum impact. Utilize handy keyboard shortcuts to swiftly retrieve pre-set answers for frequent questions, and easily transition chats with just two clicks while adding a private note for your teammate to enhance communication clarity. By integrating these features, you can optimize your customer engagement strategies and significantly improve overall user experience. This comprehensive approach not only simplifies interactions but also fosters a stronger relationship with your audience.

What is CareColl?

Tailor your widget to embody your unique style or complement your site's design seamlessly. By employing proactive chat triggers, you can turn casual browsers into prospective customers, thereby enhancing your sales efforts through automated messages triggered by specific user behaviors. Our conditional loading feature allows you to strategically enable the live chat widget in the most critical areas of your site. Furthermore, an efficient offline messaging tool empowers visitors to send you messages and attach files, even when you are not available for a chat session. Users also have the option to conveniently email themselves a transcript of their conversation directly through the widget. Operators have the ability to monitor visitors' navigation paths in real-time within the chat interface, with their complete journey stored in chat history for future reference. To further streamline customer service, a comprehensive email client is integrated for representatives managing individual email queries, ensuring fluid communication and improved support experiences for both customers and agents. This combination of features not only enhances visitor engagement but also fosters a more personalized interaction with your audience.

Media

Media

Integrations Supported

Getscreen.me
Joomla!
Weebly
Wix
WordPress

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Formilla.com

Date Founded

2010

Company Location

United States

Company Website

www.formilla.com

Company Facts

Organization Name

Intellial Solutions

Date Founded

2011

Company Location

India

Company Website

www.intellial.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

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