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What is Freevoice?

Freevoice emerges as a comprehensive solution for business communication, aimed at enhancing organizational efficiency. It features an advanced phone system that offers functionalities such as user portals for internal messaging, extensive call management options, text and fax capabilities, as well as custom call routing. The platform guarantees connectivity across various devices, including desk phones, softphones, and web browsers, while boosting local interaction by aligning your caller ID with the local area code of the dialed number. For call centers specifically, Freevoice provides a variety of tools designed to refine marketing efforts, oversee agents, and improve the customer experience overall. Its toolkit includes features such as automatic call distribution, call queuing, virtual hold options, dedicated agent portals, caller prioritization, and the capability to show local numbers. Moreover, it comes with in-depth reporting and analytics that deliver insights into agent performance, queue data, detailed call records, and visual wallboard displays for real-time monitoring. Additionally, the predictive dialer enables agents to make calls across multiple lines at once, further enhancing the efficiency of communication processes. This multifaceted approach ensures that businesses can operate smoothly and effectively, adapting to various communication needs.

What is Clobba?

Clobba serves as a comprehensive platform for reporting, analytics, and monitoring, specifically designed for unified communications tools such as Microsoft Teams, enabling organizations to gain valuable insights into their voice, collaboration, and licensing operations. It features customizable dashboards and historical reports that examine crucial metrics, including call quality indicators like packet loss, latency, and jitter, as well as multi-leg call flows, user adoption rates, and device utilization alongside performance data for queues and auto-attendants, in addition to insights on license distribution and utilization. Enhancing its capabilities, Clobba incorporates role-based access, automated scheduling for reports, and real-time alerts for when thresholds are surpassed, allowing for deployment through either the vendor's cloud services or on-premises solutions. Furthermore, the main product can be augmented with various modules such as Clobba Real Time, which offers live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for setting up call queues and auto-attendants, License Adoption features, and a Voice Recorder. This modular framework empowers organizations to customize their Clobba experience to align with their unique communication requirements and challenges, ensuring a more efficient and tailored approach to unified communications management. By leveraging Clobba’s extensive features, teams can significantly improve their operational efficiency and decision-making processes.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce

Integrations Supported

Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365
Microsoft Teams

API Availability

API Availability

Pricing Information

$5.90 per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Freevoice

Company Location

United States

Company Website

www.freevoice.tech/

Company Facts

Organization Name

Code Software

Date Founded

2013

Company Location

United States

Company Website

www.codesoftware.net/clobba/

Categories and Features

Auto Dialer

Not specified

Call Center

Not specified

Categories and Features

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