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What is GirikSMS?

GirikSMS is a comprehensive messaging and automation platform specifically crafted for Salesforce, enabling businesses to connect with their customers via SMS, WhatsApp, and web chat directly within the Salesforce environment, thus promoting personalized communications, mass messaging, and the sharing of multimedia content with seamless CRM integration. The platform boasts a wide array of automation features, including scheduled campaigns, drip messaging, customizable templates, replies triggered by workflows, and automatic follow-ups, which can all be effortlessly implemented using Process Builder, Apex, or flows. By harnessing the power of generative AI and Copilot functionality, GirikSMS enhances agent efficiency through real-time response suggestions, sentiment analysis, and conversational support driven by ChatGPT. Moreover, it simplifies operations by merging multiple messaging channels into a single inbox, offers AI-enhanced chatbots for 24/7 support and customized workflows, and includes advanced features such as text-to-voice capabilities, message duplication, distribution of surveys, and dynamic sender number mapping. The platform also ensures adherence to compliance standards with opt-in/out management and effectively manages campaign scheduling while providing detailed analytics to refine communication strategies, helping businesses meet their messaging objectives with precision. As customer interaction dynamics shift, GirikSMS remains committed to continuous improvement by integrating innovative features that address emerging needs in the realm of customer engagement.

What is Convrs?

Convrs is a cloud-based messaging platform designed for businesses to manage customer communications across multiple channels such as WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS, and live chat on their websites. It brings all conversations together in a single inbox, which allows teams to delegate tasks, collaborate through internal notes, and easily access customer data. Users can also set up automated chatbot workflows based on specific rules, and depending on their subscription tier, they can integrate AI-enhanced chatbots; this functionality includes optimizing routing, automating follow-ups, and running WhatsApp campaigns with features like audience targeting, personalized messaging, scheduling, and performance tracking. In addition, Convrs provides mobile apps for both iOS and Android platforms, along with strong integrations with HubSpot and Salesforce, as well as an API for custom connections. This platform is particularly useful for marketing, sales, and customer service teams that leverage messaging to improve customer engagement, enhance lead qualification, and deliver effective support. By offering a wide range of features, Convrs enables businesses to refine their communication approaches across various channels, thereby driving overall efficiency and effectiveness in customer interactions. Ultimately, Convrs serves as a vital tool for organizations looking to elevate their messaging capabilities and foster stronger customer relationships.

Media

Media

Integrations Supported

Salesforce
Cellcast
ChatGPT
Facebook Messenger
Meta AI
Telnyx
Twilio
WhatsApp

Integrations Supported

Salesforce
HubSpot CRM

API Availability

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?

Pricing Information

$29/agent/month
Starter is $0/month for 1 agent, 2,000 messages/month, 2 channels, and 2 chatbots. Standard is $29/agent/month. Business is $390/month with 10 seats included ($39 per extra seat); Enterprise is $1,225/month with 25 seats included ($49 per extra seat) and a 9-month minimum. Annual payment receives a 20% discount. A 45-day free trial is offered on eligible plans. WhatsApp use adds a $25/month fee per number plus Meta conversation charges; SMS fees vary by country and setup.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

GirikSMS

Date Founded

2021

Company Location

United States

Company Website

www.giriksms.com

Company Facts

Organization Name

Convrs

Date Founded

2019

Company Location

United Kingdom

Company Website

convrs.io

Categories and Features

Bulk SMS

Not specified

SMS Marketing

Not specified

WhatsApp Marketing

Not specified

Categories and Features

WhatsApp Marketing

Not specified

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