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What is Helpfruit?

Helpfruit integrates chatbots from various web and social media platforms with live chat and an extensive knowledge base to create a cohesive solution for brands focused on delivering dependable customer service. The importance of trust in brand-customer relationships cannot be overstated, which is why Helpfruit implements multiple safeguards to ensure secure and reliable customer interactions. With a strong ISO27001 certification, Helpfruit assures that there are no inaccuracies or data breaches linked to public GPT models. Content is curated through a centralized knowledge base, guaranteeing that users have access to only verified information. Although many businesses utilize email, ticketing systems, and call centers for customer support, these traditional methods often fail to meet the demand for instant responses. Helpfruit effectively tackles this challenge by functioning as a self-service platform that can resolve 80% of customer inquiries across popular channels like social media (including Instagram, Facebook, and WhatsApp), web chat, and help pages. By enhancing the efficiency of customer support, Helpfruit allows your customers to quickly and conveniently access the solutions they need, significantly improving their experience. This approach not only elevates customer satisfaction but also cultivates lasting loyalty to your brand, solidifying long-term relationships. In turn, a loyal customer base can lead to increased sales and positive word-of-mouth promotion, further benefitting your business's growth.

What is ChatMarshal?

We are excited to unveil a groundbreaking live chat service for businesses, marking a global first in the industry. Located in Johannesburg, South Africa, our privately-owned company has been serving clients worldwide since 2016, focusing on both small to medium-sized enterprises and larger organizations. Our innovative Hybrid Chatbot System underscores the vital importance of human agents in the live chat experience. At ChatMarshal, we are dedicated to offering an affordable live chatbot platform that empowers businesses to improve their sales and customer support through our outsourced live chat services. As trailblazers in this domain, we proudly claim the distinction of being the first company worldwide to develop a hybrid solution that combines chatbot and live chat functionalities. Our approach serves as our unique selling proposition (USP), emphasizing the necessity of human interaction in the live chat framework. While we harness AI to assist our human agents, our ongoing commitment to enhancement means that we continually incorporate more advanced AI features into our systems, ensuring optimal performance. This commitment to evolution not only keeps us at the forefront of technology but also guarantees that our clients are equipped with the finest tools for exceptional customer engagement, ultimately fostering lasting relationships with their own customers.

Media

Media

Integrations Supported

Facebook Messenger
Google Analytics
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Slack
WhatsApp
Zapier
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$199 per month
Free Trial Offered?

Pricing Information

$4 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Helpfruit

Company Location

New Zealand

Company Website

www.helpfruit.com

Company Facts

Organization Name

ChatMarshal

Date Founded

2016

Company Location

South Africa

Company Website

chatmarshal.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Self-Service

Not specified

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Not specified

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