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What is Home Care Pulse?

Gather extensive and unbiased insights from both your clients and caregivers. By analyzing these insights, tracking emerging patterns, and nurturing client loyalty, you will be able to retain a greater number of caregivers while simultaneously freeing up essential time for your team. Combining caregiver feedback with training programs not only boosts caregiver retention rates but also improves the overall care experience. Through our partnership with the esteemed training organization In the Know, we provide training that enables you to implement actionable strategies based on the feedback received from clients and caregivers, available in both online and in-person formats. Effectively manage, respond to, and foster online reviews from multiple platforms all within a single, user-friendly interface. Given that 90% of consumers consult online reviews prior to making purchases, it is vital to build a strong online reputation. Utilizing third-party surveys enhances accuracy and reliability while also conserving your time. Experience the peace of mind that comes with a consistent understanding of the feelings of both your clients and caregivers. This ongoing relationship allows you to make continuous improvements and adapt to their evolving needs, ensuring that your services remain relevant and effective. Regularly engaging with feedback not only strengthens relationships but also fosters a culture of open communication.

What is AppointMate?

Our intuitive private duty solution expertly manages all aspects of your agency's workflow, boosting productivity to accelerate business expansion. It offers a holistic perspective of all home care appointments consolidated into one easy-to-use interface. The system effectively matches the requirements of private duty clients with the skills, availability, and geographical locations of caregivers. Employee tasks are organized according to the organization's predefined procedures, which helps to avoid any scheduling conflicts or overlaps. It automates the distribution and receipt of appointment reminders and notifications for both staff and clients regarding overdue appointments, enhancing communication. In addition, it features various options for tracking non-medical home care overtime policies. This solution seamlessly connects with financial systems like QuickBooks and MAS 90, streamlining payroll processing and invoicing for accounts receivable. Users can conveniently monitor balances and make payments from a single screen. Caregiver calls from clients’ residences are authenticated through caller ID, ensuring reliability. Furthermore, it allows easy access to the contact information of both caregivers and clients, fostering better communication. This all-encompassing approach guarantees that your agency operates efficiently and effectively, setting the stage for long-term success and growth in the competitive home care industry. It empowers agency leaders with the tools they need to focus on quality care while managing their business operations seamlessly.

Media

Media

Integrations Supported

AlayaCare
AxisCare
Savii Care
WellSky Home Health

Integrations Supported

AlayaCare
AxisCare
Savii Care
WellSky Home Health

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Home Care Pulse

Date Founded

2008

Company Location

United States

Company Website

www.homecarepulse.com

Company Facts

Organization Name

Delta Health Technologies

Date Founded

1968

Company Location

United States

Company Website

deltahealthtech.com/appointmate/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

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