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What is Hoop?

Hoop seamlessly aggregates and prioritizes tasks from meetings, Slack, and other interactions into a unified global task list tailored for your teams. This AI-driven platform automatically identifies tasks from various sources, including meetings, chats, and emails, ensuring nothing is overlooked. Whether a task is mentioned casually in a meeting or buried within a Slack conversation, Hoop expertly captures it for you. It presents your tasks alongside transcripts, summaries, and relevant links, allowing for quick context recovery. Tasks that align with your priorities are conveniently marked as "Important" and come with due dates for effective tracking. With Hoop handling all aspects of project management, you can enter focus mode to concentrate on what truly matters. Notably, the AI service guarantees that your data remains private and is not utilized for model training, meaning all user-generated content is exclusively visible to you and other meeting participants. This ensures that your productivity tools respect your privacy while enhancing your workflow.

What is Glia?

In the contemporary landscape, people regularly participate in digital communication within their personal lives and expect businesses to mirror that level of engagement. To cultivate customer loyalty, it is vital to provide support exactly when it is needed and through the preferred communication channels. By leveraging on-screen insights and an ongoing flow of customer data that accompanies interactions, you can uncover essential information about their needs and assist them in overcoming obstacles to reach their objectives. Customers desire seamless access to assistance without encountering unnecessary barriers. Improve their experience by delivering customized, user-friendly support through intelligent virtual agents and experienced live agents. By reducing repetitive inquiries for both clients and representatives and enhancing interactions with tools such as CoBrowsing and screen pops, companies can address customer requests with increased efficiency and effectiveness. This strategy not only simplifies the support process but also fosters a deeper relationship between consumers and the brand, ultimately leading to higher satisfaction and retention rates. Engaging customers in a meaningful way can transform their perception of the brand, turning them into loyal advocates.

Media

Media

Integrations Supported

Alacriti
CallFinder
Gmail
Google Meet
Kasisto KAI
Slack
Zoom
ebankIT
nCino Cloud Banking Platform

Integrations Supported

Alacriti
CallFinder
Gmail
Google Meet
Kasisto KAI
Slack
Zoom
ebankIT
nCino Cloud Banking Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$19/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hoop

Date Founded

2022

Company Location

United States

Company Website

www.hoop.app/

Company Facts

Organization Name

Glia

Date Founded

2012

Company Location

United States

Company Website

www.glia.com

Categories and Features

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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