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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is CARL Source?

Founded in 1985, we have dedicated over thirty years to refining our skills in Maintenance Management and Asset Management (CMMS), earning a solid reputation within the sector. Our solutions cater to a diverse range of users throughout Europe and around the world, covering multiple industries. In contrast to numerous competitors, our primary emphasis is on maintenance and asset management software, which represents the entirety of our income. To keep pace with industry advancements, we are committed to an extensive research and innovation agenda that focuses on five pivotal domains: the Internet of Things (IoT) and predictive maintenance, machine learning (AI), energy management, geographic information systems (GIS), and building information modeling (BIM). Additionally, we prioritize collaborative innovation by partnering with clients and forming alliances with both public and private research organizations to propel progress in these areas. This dedication to innovation not only improves our products but also deepens our connections within the industry, fostering a community that thrives on shared knowledge and breakthroughs. Our ongoing efforts reflect a commitment to not just meet but exceed the expectations of our clients and stakeholders.

Media

Media

Integrations Supported

Active Directory
Aeries
ClassLink
Evernote
FileWave
Formative
Google
Google Chrome
Microsoft Azure
Microsoft System Center
Noko
PowerSchool SIS
ProgressBook Suite
SapphireK12
Skyward
Turnitin
Wayground
Zoho Assist
eSchoolData

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

CARL Software

Company Location

France

Company Website

www.carl-software.com

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

CMMS

Asset Tracking
Inventory Control
Preventive Maintenance
Purchasing
Scheduling

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