Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Infor M3 Reviews & Ratings
    156 Ratings
    Company Website
  • CharityTracker Reviews & Ratings
    1,429 Ratings
    Company Website
  • 8am Reviews & Ratings
    1,242 Ratings
    Company Website
  • NewOrg Reviews & Ratings
    125 Ratings
    Company Website
  • TraceEngine Reviews & Ratings
    1 Rating
    Company Website
  • MarkMagic Reviews & Ratings
    48 Ratings
    Company Website
  • CHARMS Reviews & Ratings
    24 Ratings
    Company Website
  • LegalEdge Reviews & Ratings
    17 Ratings
    Company Website
  • Polonious Reviews & Ratings
    2 Ratings
    Company Website
  • InfoFlo Reviews & Ratings
    196 Ratings
    Company Website

What is Infor Case Management?

Leverage Infor® Case Management to efficiently submit, monitor, and resolve HR-related inquiries through an intuitive self-service software designed for enhanced HR service delivery. Seamlessly integrated with the Infor Global HR system, this solution empowers employees, managers, and HR staff to create and manage cases, addressing most frequent questions directly on the platform. Take advantage of a multi-tiered approach to HR service delivery while utilizing sophisticated HR case management tools. Gain access to personalized, searchable, and organized HR information to improve user experience significantly. Offer tailored support to each employee and collect valuable feedback after case closure to further improve your processes. Additionally, ensure that cases are efficiently routed to the appropriate resources, maximizing resolution effectiveness and support quality. This comprehensive approach not only streamlines HR operations but also fosters a more responsive and employee-focused environment.

What is Dovetail Software?

Dovetail Software provides a comprehensive HR Service Delivery Experience that encompasses HR Case Management and an Employee Portal, along with robust reporting and analytics tools designed to help HR departments excel and fulfill the demands of contemporary HR teams. The focus on meeting these needs includes enhancing the overall employee experience while also streamlining the HR processes involved in delivering vital human resources services. Founded in 1996 in Austin, Texas, Dovetail initially concentrated on the CRM (Customer Relationship Management) sector, targeting customer service and support solutions for large enterprises. In 2008, the company shifted its emphasis to cater to global workforces by developing products specifically for HR Service Delivery. Today, Dovetail's offerings include an Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and various other tools aimed at improving human resources operations. This evolution reflects the company's commitment to adapting to the changing landscape of HR needs and enhancing the efficiency of HR teams worldwide.

Media

Media

Integrations Supported

VuSpex

Integrations Supported

Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

PEPY

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/people/hcm/case-management

Company Facts

Organization Name

Dovetail Software

Date Founded

1995

Company Location

United States

Company Website

www.dovetailsoftware.com

Categories and Features

HR Case Management

Not specified

Human Resources

Not specified

Categories and Features

Employee Engagement

Not specified

Employee Experience

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Performance Management
Self Service Portal

Knowledge Management

Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Portal

Chat
Collaboration
Content Management
File Sharing
Search

Popular Alternatives

Popular Alternatives

LBi HR HelpDesk Reviews & Ratings

LBi HR HelpDesk

LBi Software
PeopleDoc Reviews & Ratings

PeopleDoc

Ultimate Software
Axero Reviews & Ratings

Axero

Axero Solutions