Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Quant Reviews & Ratings
    86 Ratings
    Company Website
  • SMS Storetraffic Reviews & Ratings
    121 Ratings
    Company Website
  • Aesthetic Insight Reviews & Ratings
    10 Ratings
    Company Website
  • Klaviyo Reviews & Ratings
    5,288 Ratings
    Company Website
  • CampaignTrackly Reviews & Ratings
    56 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,180 Ratings
    Company Website
  • Hightouch Reviews & Ratings
    465 Ratings
    Company Website
  • GetResponse Reviews & Ratings
    1,774 Ratings
    Company Website
  • ZipRecruiter Reviews & Ratings
    13,958 Ratings
    Company Website
  • DirectMail2.0 Reviews & Ratings
    7 Ratings
    Company Website

What is Infor Interaction Advisor?

Infor Interaction Advisor is a real-time decision-making application that identifies the most effective marketing campaign to present at any point of customer interaction. This intuitive tool empowers businesses to refine their customer experience management strategies by delivering messages and offers that align closely with their target audience's preferences. Its self-learning capabilities enable the software to suggest the most suitable campaign for each individual customer, focusing on next best actions, opportunities for cross-selling, and strategies for customer retention. By dynamically profiling customers and conducting swift assessments related to qualifications and governance, the platform ensures that marketing initiatives are not just relevant but also tailored, allowing customers to receive campaigns specifically designed to fulfill their needs. This cutting-edge approach to marketing not only boosts customer engagement but also enhances overall satisfaction. Ultimately, leveraging such advanced technology leads to a more personalized interaction that can drive business growth and foster long-term customer loyalty.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

3CAD
Ariane Systems
Eventix
FacilityOS
Glantus
Intelgic
Juyo Analytics
Knowde
Kodiak Hub
MeetingPackage
OKKAMI
OneStock
Projectmates
RFID4U
TCS Optumera
Tekst
VendorTrl
Whistle Messaging
envivo

Integrations Supported

3CAD
Ariane Systems
Eventix
FacilityOS
Glantus
Intelgic
Juyo Analytics
Knowde
Kodiak Hub
MeetingPackage
OKKAMI
OneStock
Projectmates
RFID4U
TCS Optumera
Tekst
VendorTrl
Whistle Messaging
envivo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/interaction-advisor

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Popular Alternatives

Popular Alternatives