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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

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What is IntelePeer?

IntelePeer's Communications Automation Platform (CAP) provides a cloud-driven solution specifically designed to enhance customer engagement and improve user experiences. This platform integrates effortlessly with various enterprise applications, allowing businesses to boost efficiency, lower operational expenses, and automate communications across diverse channels such as voice, SMS, and social messaging. By harnessing generative AI, CAP facilitates seamless omnichannel communication and accommodates on-premises, cloud, or hybrid environments, offering a versatile option for evolving organizational workflows. Additionally, IntelePeer prioritizes enterprise-grade security and compliance measures, safeguarding sensitive information while enabling organizations to refine their communication tactics. Overall, this innovative platform empowers businesses to stay competitive in a rapidly changing digital landscape.

What is ICTCore?

ICTCore is a versatile, open source unified communications framework tailored for developers and integrators who want to rapidly build ICT-based communication applications leveraging their existing programming skills. It enables the creation of solutions like Auto Attendant, Fax to Email, Click to Call, and other communication automation tools by allowing developers to embed custom business logic that manages communication sessions effectively. The framework’s core focus is on integrating and automating communications, streamlining how organizations handle voice, fax, and telephony services. Serving as a backend server for computer telephony integration (CTI) projects, ICTCore provides a robust, scalable platform that reduces complexity in communication system development. Its extensible architecture allows developers to add new features and build tailored communication services without starting from scratch. By using ICTCore, businesses can unify their telephony infrastructure and optimize communication workflows for better efficiency and responsiveness. The framework’s open source license fosters community collaboration, continual improvement, and adaptability. ICTCore supports various protocols and can be integrated with existing infrastructure and applications seamlessly. Its flexible design accelerates time-to-market for communication products and services. Ultimately, ICTCore offers a comprehensive foundation for organizations looking to innovate in the unified communications space.

Media

Media

No images available

Integrations Supported

Amazon
Cisco Webex
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Numeracle
Salesforce
Slack
Smartsheet
Viber
WhatsApp
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$0
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

IntelePeer

Date Founded

2003

Company Location

United States

Company Website

intelepeer.com/platform/

Company Facts

Organization Name

ICTInnovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictcore.org

Categories and Features

Call Center

Blended Call Center
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
IVR / Voice Recognition

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization

SIP Trunk

Caller ID
Disaster Recovery
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Unified Communications

Call Recording
Call Routing
Chat / Messaging
Multi-User Collaboration

Categories and Features

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