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What is Intrawebix CRM?

Intrawebix CRM serves as a cloud-based customer relationship management tool specifically designed for small to medium-sized businesses, enabling them to manage sales, customer support, and appointment scheduling efficiently. The platform excels at organizing leads, contacts, deals, and customer interactions within a shared workspace, equipped with features like a Kanban board, lead scoring, forecasting, and detailed reporting. It also includes a shared inbox that integrates various messaging platforms including WhatsApp, Telegram, Instagram, Messenger, Viber, email, and website chat, streamlining communication. Teams can take advantage of tools to create web forms and chatbots, synchronize calendars for seamless appointment booking, initiate email marketing campaigns, and automate a range of tasks to improve productivity. The incorporation of AI features enhances its functionality, offering smart reply suggestions, message translations, conversation summaries, and a voice agent to aid in calls and scheduling. Additionally, the system facilitates the generation of quotes and invoices, supports online contract signing, manages helpdesk tickets, maintains a comprehensive knowledge base, and provides a customer portal for user access. Developers are supported with a REST API and webhooks, allowing for tailored integrations to meet specific business needs. Moreover, the user interface is multilingual, accommodating languages such as English, Romanian, and Russian, which broadens its usability for diverse teams across different regions. Overall, Intrawebix CRM stands out as a powerful and adaptable solution for businesses looking to elevate their customer relationship management strategies, ensuring they can effectively nurture leads and streamline operations.

What is Infobip?

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

Media

Media

Integrations Supported

Google Calendar
QuickBooks Online
Telegram
WooCommerce
Zoho Books

Integrations Supported

Aritic Sales
Aritic Swarm
Dialogflow
D•engage
Facebook
FunMobility DXP
LeadsBridge
Outdoo AI
PubNub
Salesforce Agentforce Marketing
TextDeliver
Transformify (TFY)
Wavetec Appointment and Booking
Workers by Delos
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

€19/month/company
Flat price per company, not per user. Free plan: 1 user, 1,000 records. Start: €19/month (up to 3 users). Business: €49/month (up to 10 users). Pro: €99/month (up to 25 users). Pro 50: €159/month (up to 50 users). Quarterly and annual billing at lower rates (annual: €205 / €529 / €1,069 / €1,717). 30-day free trial on the top plan, no card required.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Intrawebix SRL

Date Founded

2025

Company Location

Moldova

Company Website

crm.intrawebix.com/en

Company Facts

Organization Name

Infobip

Date Founded

2006

Company Location

Headquartered in London, Infobip has 60+ offices on 6 continents

Company Website

www.infobip.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

Categories and Features

AI Call Center

Not specified

Call Center

IVR / Voice Recognition

Chat SDK & API

Not specified

Chatbot

Not specified

Communication APIs

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Interactive Content
Multi-Channel Communications
On-Demand Communications

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Email APIs

Not specified

IVR

Call Center
Call Recording
Call Routing
Text to Speech

Live Chat

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

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