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Ratings and Reviews 38 Ratings
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What is KnowledgeOwl?
KnowledgeOwl offers a straightforward, user-friendly, and aesthetically pleasing platform that simplifies the process of creating and managing knowledge bases for both customers and employees. By eliminating unnecessary distractions and complicated configurations, it stands out as an effective knowledge base solution that can enhance customer satisfaction as well as knowledge retention. Should you require assistance, our approachable support team is readily available to help.
Users appreciate several standout features, including:
- Comprehensive branding and theming options, along with a private domain accessible at every subscription tier.
- A WYSIWYG editor paired with the capability to modify the HTML source.
- An embeddable contextual widget that allows you to showcase your knowledge base content seamlessly on your website or application.
- A flexible Table of Contents for organized navigation.
- Enhanced security measures and restricted access settings for added privacy.
- All available themes are designed to be mobile-responsive from the start.
- A robust search functionality powered by ElasticSearch.
- A glossary that includes pop-over definitions and automatic highlighting to facilitate comprehension.
With these features, KnowledgeOwl not only meets user needs but also enhances the overall experience of utilizing a knowledge base.
What is Document360?
Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively.
Potential Applications
Knowledge Base for Clients and Internal Teams
Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization.
Technical Documentation (Including API Guides)
Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced.
Standard Operating Procedures (SOPs)
Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates.
User Manuals
Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.
Integrations Supported
Zendesk
Crowdin
Cyclr
Desktop.com
Disqus
Freshdesk
Google Analytics
HelpHub
Intercom
LaunchBrightly
Integrations Supported
Zendesk
Crowdin
Cyclr
Desktop.com
Disqus
Freshdesk
Google Analytics
HelpHub
Intercom
LaunchBrightly
API Availability
Has API
API Availability
Has API
Pricing Information
$79.00/month/user
Free Trial Offered?
Free Version
Pricing Information
contact us
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
KnowledgeOwl
Date Founded
2015
Company Location
United States
Company Website
www.knowledgeowl.com
Company Facts
Organization Name
Kovai
Date Founded
2011
Company Location
United Kingdom
Company Website
document360.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support