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What is LeadNXT?

LeadNXT is an all-encompassing platform for communication and lead management that hails from India, seamlessly bringing together CRM, cloud telephony, the WhatsApp Business API, and omnichannel marketing into a singular, integrated solution. Established in 2014 and headquartered in Noida, this platform has impressively served more than 5,000 businesses across various sectors including real estate, education, healthcare, finance, insurance, retail, and banking, handling upwards of 50 million calls each month while achieving an exceptional uptime SLA of 99.9%. The system adeptly captures leads from multiple channels, utilizing scoring and distribution techniques while ensuring streamlined follow-ups through its integrated pipeline. Its cloud telephony features include IVR systems, toll-free and virtual numbers, click-to-call functionalities, and missed call services, while the WhatsApp Business API enables bulk messaging, chatbot automation, and effective routing of missed calls to WhatsApp. Moreover, AI-driven chatbots are implemented to qualify leads and promptly address inquiries at any hour, and the omnichannel marketing features support campaigns via SMS, email, voice broadcast, and WhatsApp, all enhanced by cohesive analytics that improve overall performance and strategic decision-making. In addition to its impressive features, LeadNXT continually evolves to meet the changing needs of businesses, ensuring they stay ahead in competitive markets.

What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

Media

No images available

Media

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp
Salesforce
Slack
Twilio

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

24 Hour Support

Customer Service / Support

Not specified

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

LeadNXT

Date Founded

2014

Company Location

India

Company Website

www.leadnxt.com

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Categories and Features

CRM

Not specified

Lead Management

Not specified

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

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