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What is Lighthouse ERP?

Lighthouse ERP serves as a comprehensive enterprise resource planning solution designed to improve and optimize business operations across various industries. It includes a wide range of specialized modules tailored to fulfill the distinct needs of different sectors, covering areas such as material management, document management, sales, marketing, dispatch, production planning, quality assurance, logistics, and plant maintenance. The material management aspect effectively regulates inventory levels, raw materials, and finished goods, thereby supporting efficient supply chain management. Its document management system ensures that files are securely stored on a centralized server, enabling seamless communication and straightforward access for users in multiple locations. The sales, marketing, and dispatch module offers detailed management of the entire sales process, from lead generation to order tracking and invoicing. The production planning module plays a critical role in maximizing resource utilization, scheduling maintenance tasks, and establishing production timelines, ultimately enhancing operational efficiency. By integrating these various functions into one cohesive platform, Lighthouse ERP fosters better collaboration and informed decision-making across the organization. This holistic approach not only improves workflow but also allows businesses to adapt swiftly to market changes and customer needs.

What is KMS Lighthouse?

Call centers encounter a major hurdle when it comes to delivering accurate information to customers promptly. Timely and precise responses are vital for enhancing the overall customer experience. Implementing effective knowledge management strategies can help guide you through this challenge. With the right tools, any inquiry can be addressed swiftly, regardless of when or where it arises. Lighthouse streamlines the process of finding information and significantly reduces the time needed for training and onboarding new staff. Additionally, the Lighthouse knowledge database empowers call center agents to handle calls more efficiently while minimizing the risk of errors. This ensures that customers receive the most reliable support possible, reinforcing their trust in the service.

Media

Media

Integrations Supported

Android
Apple iOS
Freshsales
Genesys Cloud CX
Java
Microsoft 365
Microsoft Teams
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations Supported

Android
Apple iOS
Freshsales
Genesys Cloud CX
Java
Microsoft 365
Microsoft Teams
Oracle Cloud Infrastructure
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$40,000
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lighthouse Info Systems

Date Founded

1987

Company Location

India

Company Website

www.lighthouseindia.com

Company Facts

Organization Name

KMS Lighthouse

Company Location

Israel

Company Website

www.kmslh.com

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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