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What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Twilio
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
WhatsApp
X (Twitter)

Integrations Supported

Twilio
Amazon S3
Genesys Cloud CX
Google Cloud Platform
Intercom
Microsoft Teams
Salesforce
Sentry
Slack
Zendesk

API Availability

API Availability

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$69 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Campaign Management

Lead Management
Multi-Campaign

Co-Browsing

Not specified

Customer Satisfaction

Call Reporting

Customer Service

Alerts / Escalation
Live Chat
Queue Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

AI Copilots

Not specified

Co-Browsing

Not specified

Customer Engagement

Not specified

Customer Experience

Not specified

Screen Sharing

Not specified

Session Replay

Not specified

Popular Alternatives

Popular Alternatives

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