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What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

What is Fullview?

Fullview enables you to deliver customer support that is not only seamless and scalable but also tailored to individual needs, fundamentally transforming the operations of support, success, product teams, and developers alike. As soon as a customer encounters a problem, you can immediately access their entire user journey, review recent sessions, gather information about their device and network, or initiate a live cobrowsing session to assist them directly. With Fullview Replays, you can quickly navigate to errors or particular events, and it comes equipped with privacy features that obscure any sensitive data. Additionally, Fullview Live allows you to initiate cobrowsing sessions in mere seconds, ensuring that users remain within your product while you can interactively highlight elements on their screen, click on items, or even submit forms on their behalf. This integration not only enhances the customer experience but also streamlines the support process for your team.

Media

Media

Integrations Supported

Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)

Integrations Supported

Intercom
Jira
OneShot
Zendesk

API Availability

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$50 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Company Facts

Organization Name

Fullview

Date Founded

2019

Company Location

Denmark

Company Website

www.fullview.io

Categories and Features

Campaign Management

Lead Management
Multi-Campaign

Co-Browsing

Not specified

Customer Satisfaction

Call Reporting

Customer Service

Alerts / Escalation
Live Chat
Queue Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Co-Browsing

Not specified

Remote Support

Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

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