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What is LobbyStack?

LobbyStack is an open-source AI receptionist designed specifically for small businesses, streamlining the management of phone calls, SMS responses, appointment scheduling, cancellations, and rescheduling, while also taking messages and facilitating human representative transfers when required. The platform allows business owners to manage everything from a centralized web dashboard, where they can customize the receptionist's functionalities, establish business hours, outline available services, handle phone numbers, and review the knowledge base along with call logs, transcripts, recordings, tasks, and customer interactions. By allowing integration of business-specific information, FAQs, guidelines, documents, and website content, the system can respond accurately to common inquiries. LobbyStack is especially advantageous for local service-oriented and appointment-driven businesses such as clinics, salons, repair shops, consultants, agencies, and home service teams. Its versatility is enhanced by the option to be used as a hosted cloud solution or to be installed on local servers. Moreover, it positions itself as a strong alternative to competitors like Myaifrontdesk, Upfirst, Goodcall, and Phonely, delivering a well-rounded tool for efficient customer interaction management. Overall, LobbyStack not only improves operational efficiency but also enhances customer satisfaction by ensuring timely and accurate communication.

What is LobbyCentral?

There is no requirement for installation or ongoing upkeep; merely a web browser and internet access are necessary. Users can customize a range of settings, including visit reasons, queue management, locations, custom fields, and kiosk languages, among others. These self-service kiosks work seamlessly with PCs, mobile tablets, and iPads, making them perfect for reception-less lobbies. A key feature known as ExpressLobbyâ„¢ is integrated into LobbyCentral, allowing customers to check in using only their mobile devices, ensuring a contactless experience. By filling out an online form, customers can easily request a callback for their inquiries or issues, eliminating the frustration of long hold times. Furthermore, customers can book appointments online by selecting from a variety of available dates and times. The utilization of ExpressLobby enables customers to check in efficiently without having to enter your facility physically, thus optimizing the entire process. This forward-thinking strategy not only improves the customer experience but also alleviates crowding in lobby spaces, facilitating a more pleasant environment for everyone. Embracing such technology can significantly enhance overall operational efficiency and satisfaction.

Media

Media

Integrations Supported

Google Calendar

Integrations Supported

Google Calendar

API Availability

Has API

API Availability

Has API

Pricing Information

$15/month
Free Trial Offered?
Free Version

Pricing Information

$70 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LobbyStack

Date Founded

2025

Company Location

Canada

Company Website

lobbystack.com

Company Facts

Organization Name

Fuhr Software

Date Founded

2004

Company Location

United States

Company Website

www.thinkfsi.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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