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What is Modulate Velma?

Velma is a cutting-edge AI model developed by Modulate, operating within an extensive voice intelligence framework that interprets conversations directly from audio input instead of relying on text transcriptions. Unlike traditional approaches that convert spoken language into text for analysis by language models, Velma utilizes an Ensemble Listening Model (ELM) characterized by a distinctive architecture that can simultaneously process various dimensions of voice, including tone, emotion, pacing, intent, and behavioral signals. This sophisticated ability allows it to capture the full essence of a conversation, transcending mere words to recognize subtle cues such as stress, deceit, sarcasm, or escalation as they unfold. Velma accomplishes this feat by integrating numerous specialized detectors, each focused on particular aspects of speech, such as emotional context, inappropriate behaviors, or indications of synthetic voices, and then consolidating these signals to extract deeper insights regarding the conversational dynamics. As a result, it enables a more profound understanding of interactions in real time, significantly improving the potential for effective communication analysis and fostering better engagement. Its unique design positions Velma as a leader in the realm of voice intelligence, pushing the boundaries of how we perceive and interact with spoken language.

What is Ellipsis Health Sage?

Ellipsis Health has introduced a groundbreaking care management platform that harnesses AI technology, featuring a virtual assistant named Sage, designed to enhance patient engagement through voice interactions that emphasize emotional intelligence while integrating smoothly into current clinical workflows. Sage can autonomously conduct phone conversations in various languages, managing a range of tasks including program enrollment, eligibility verification, copay inquiries, and more, along with performing health risk evaluations, follow-up communications post-discharge, satisfaction surveys, and outcome tracking. This innovative platform significantly improves clinical operations by enabling effective care coordination, monitoring adherence to treatment plans, and conducting pre- and post-discharge check-ins, which assist healthcare providers in maintaining continuous care and improving quality metrics. Central to this system is an "empathy engine" that analyzes vocal biomarkers—such as tone, pace, and speech patterns—to detect emotional and mental health signals, offering crucial insights into the overall wellbeing of patients. Sage's advanced functionalities not only enhance operational productivity but also help cultivate a stronger bond between patients and healthcare professionals, ultimately leading to improved health outcomes. By prioritizing both efficiency and emotional understanding, Ellipsis Health's platform represents a significant advancement in the way healthcare is delivered and experienced.

Media

Media

Integrations Supported

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom

Integrations Supported

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$0.25 per hour
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Modulate

Date Founded

2019

Company Location

United States

Company Website

www.modulate.ai/velma

Company Facts

Organization Name

Ellipsis Health

Date Founded

2017

Company Location

United States

Company Website

ellipsishealth.com

Categories and Features

Categories and Features

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