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What is Mr Wolf?

Mr. Wolf is an innovative platform that streamlines e-Service Desk operations, facilitating the effective management of various incidents, tasks, and tickets. This solution is specifically crafted for teams that rely on tools such as JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The first phase of the process involves sorting tasks into appropriate categories, which is achieved through an automated machine learning component. After classification, tasks that are chosen for automation are carried out in accordance with established protocols. These protocols are developed in Python, promoting easy implementation and quick integration with a variety of external systems and services. With over ten years of experience in solution integration, we can effectively connect with your ERP, CRM, Contact Center, E-Commerce platforms, and additional systems. Our deep integration expertise serves as the backbone of our solution, enabling us to function swiftly, efficiently, and securely, which ensures a seamless workflow for your entire team. By utilizing our platform, organizations can greatly improve their operational productivity, leading to better service delivery and enhanced customer satisfaction. Ultimately, Mr. Wolf empowers businesses to adapt to changing demands with agility and confidence.

What is IRISXtract?

Businesses encounter a multitude of documents and information on a daily basis, which includes both tangible and electronic formats. Managing and processing these assets can be time-consuming and resource-intensive. IRISXtract™ simplifies this workflow by automatically classifying documents and retrieving essential information. It efficiently transmits the relevant data to your business systems, resulting in faster and more effective outcomes compared to conventional manual approaches. Our solution ensures high-quality, paperless processing that caters to all languages and document types for various processes. Central to this technology is a sophisticated AI-driven classification engine that applies statistical techniques to assess documents according to their unique attributes and features. The extraction method is versatile and full-text based, removing the necessity for templates, manual configurations, or intricate training. This groundbreaking approach not only boosts productivity but also significantly lowers operational expenses, making it an invaluable asset for modern businesses. Moreover, it empowers organizations to focus on their core activities while leaving the complex document handling to advanced technology.

Media

Media

Integrations Supported

Jira
Jira Service Management
Jira Work Management
ServiceNow

Integrations Supported

API Availability

API Availability

Pricing Information

$7800 per year

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

BlueSoft

Date Founded

2017

Company Location

Poland

Company Website

bluesoft.com/product/mr-wolf/

Company Facts

Organization Name

IRIS

Date Founded

1987

Company Location

Belgium

Company Website

irisdatacapture.com/software/irisxtract/

Categories and Features

Customer Service

Performance Metrics
Self Service Portal
Workflow Management

Categories and Features

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