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What is NEXTms?

Interact with SMS, images, and videos in a secure environment, allowing agents to efficiently handle five times the number of clients. This method not only boosts response rates but also fosters customer loyalty and improves satisfaction levels significantly. Additionally, it provides an effective internal messaging platform that facilitates real-time conversations, supported by thorough monitored analytics. Compliance during customer interactions is also crucial to uphold standards. Callcap emerges as a groundbreaking solution for call tracking and monitoring, powered by a committed team focused on delivering customized solutions that produce measurable outcomes. To receive a tailored consultation, connect with a Callcap specialist at 844-816-5640! Grasping the intricacies of marketing investments can often be daunting, especially when evaluating their success in driving phone calls. Just imagine the ability to accurately identify the origin of your callers, discerning which marketing tactics are effective and understanding their impact! This newfound capability can revolutionize your marketing analysis approach, leading to more informed decision-making.

What is CallBack HVAC?

CallBack HVAC gives small HVAC companies a way to see and act on certain unanswered calls. It is a cloud dashboard for missed-call follow-up, not an answering service or field-service management system. When the company has a compatible phone route and approved provider sender, callers who reach a supported missed-call outcome can choose to receive a single text by pressing 1. The owner sees the resulting lead and any reply, then handles callbacks, scheduling and job outcomes. An unanswered call by itself does not guarantee a text; voicemail and caller choice affect the flow. The $149/month core software plan includes lead records, urgency notes, open/after-hours templates, follow-up status, and CSV export. It supports one owner reply for each inbound customer message. Team dispatch, invoicing, bulk marketing, native CRM sync, and automatic appointment booking are outside the core plan. AI CSR is a separate, reviewed pilot and is not activated automatically. The software trial is 14 days with no card required and starts once the email address is confirmed. Carrier registration and phone setup can consume that period. Buyers need their own provider account, approved texting number, compatible routing, consent, and a successful live test before customer use. Provider number, registration, calling, texting, and carrier fees are additional even during the software trial. Twilio is the standard setup; Telnyx or Plivo availability should be confirmed with CallBack HVAC before choosing either.

Media

Media

Integrations Supported

Integrations Supported

Twilio

API Availability

API Availability

Pricing Information

$49 per month

Pricing Information

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Callcap

Date Founded

2018

Company Location

United States

Company Website

callcap.com/features/text-platform/

Company Facts

Organization Name

CallBack HVAC

Date Founded

2026

Company Location

United States

Company Website

callbackhvac.com

Categories and Features

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Mobile Keywords

Categories and Features

HVAC

Customer Database

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics

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