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What is NUACOM?

NUACOM operates as a Telecom and Software-as-a-Service provider, offering adaptable and scalable calling solutions that empower businesses to enhance customer service and excel in sales engagements. Effective sales and customer service are vital for any organization, making a robust communication platform essential for achieving business success. Our calling platform prioritizes user experience, call analytics, and automation, allowing you to concentrate on what truly matters: increasing your sales and ensuring customer satisfaction. By leveraging our solutions, organizations can foster stronger relationships with their clients and streamline their communication strategies.

What is Applango?

Working in contact centers presents numerous challenges, and agents who experience dissatisfaction may start modifying their work behaviors even before they make a conscious choice to leave their jobs. Applango’s sophisticated Artificial Intelligence analyzes a wide array of behavioral indicators for each agent, allowing it to predict which team members might resign in the near future. The repetitive nature of call center tasks means that countless customers encounter similar problems and reach out for effective solutions. Occasionally, some customers may escalate their issues to an extreme level, leading to repeated calls, increased customer churn, and the possibility of legal disputes. To combat these issues, Applango's AI consistently collects and assesses a multitude of data points from everyday operations, using historical data to foresee which customers are likely to feel frustration soon. This precise forecasting capability allows teams to implement proactive strategies, ultimately averting potential crises before they can develop further. By concentrating on both agent dynamics and customer contentment, Applango offers a holistic solution to improve the overall performance of contact centers. Consequently, such an approach not only enhances agent retention but also fosters a more positive customer experience overall.

Media

Media

Integrations Supported

Brevo
Capsule
Drip
Freshdesk
Freshsales
HubSpot CRM
HubSpot Customer Platform
Intercom
LinkedIn Ads
Mailchimp
Mailjet
Microsoft OneDrive
Odoo
Salesforce
SendPulse
Sendloop
Slack
SuiteMaster
Zendesk
Zoho CRM

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

€9.99 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

NUACOM

Date Founded

2009

Company Location

Ireland

Company Website

nuacom.com

Company Facts

Organization Name

Applango

Date Founded

2012

Company Location

United States

Company Website

www.applango.com

Categories and Features

Business VoIP

Call Recording
Contact Management
IVR / Voice Recognition
Ring Groups
Unified Communications

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Reporting/Analytics

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration

Categories and Features

Business Intelligence

Data Analysis
Trend / Problem Indicators
Visual Analytics

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