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Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 18 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is NXTPulse?

NXTPulse offers cutting-edge innovations that can elevate your business operations significantly. The platform is packed with a variety of features, including seamless integrations with Microsoft Teams, which enhance its functionality. With its extensive capabilities, NXTPulse empowers you to work flexibly from any location at any time. It is compatible with leading platforms such as Office 365 and numerous popular CRMs. Moreover, NXTPulse provides robust conference bridges, facilitating effective communication among all participants. You can rely on NXTPulse to manage your hosted voice solutions, freeing you from that responsibility. Regular updates and new features ensure that the platform remains current and effective. Strong SSL security safeguards the connection between your organization and the NXTPulse cloud, ensuring that your communications remain secure. In addition to its numerous productivity-boosting features designed to enhance customer service and operational efficiency, NXTPulse also has the potential to significantly reduce your telecommunications expenses. This combination of benefits makes NXTPulse an invaluable asset for any business looking to thrive in a competitive landscape. 3cx Integrations - M365, Microsoft Teams, Microsoft Dynamics, Google Workspace, Hubspot, Sales force, Connectwise, Freshdesk, Freshsales, Freshworks, Zoho, Zendesk, Pipedrive and much more Self-Managed or Fully Managed options to fit your needs All inclusive licenses and SIP Trunk included No per Minute or per number cost.

What is Dialpad Connect?

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Media

Media

Integrations Supported

Freshdesk
Google Workspace
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Google Workspace
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Zendesk
Zoho CRM
AccessOwl
Alexa
CRM-Hub
Front
Google Calendar
Google Chrome
Josys
Okta
PolyAI
Rafiki
athenaOne

API Availability

API Availability

Pricing Information

$79.99 per month
Pricing in all-In, ZERO Per Extension Cost! Cost is based on Simultaneous Calls.
Free Trial Offered?

Pricing Information

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

NXTPulse

Company Location

United States

Company Website

www.nxtpulse.com

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

www.dialpad.com/business-communications/

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

AI Sales Assistants

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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