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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Omnito?
Omnito is a customer engagement platform that connects every step of the customer interaction in one workspace: Meeting Booker for intelligent scheduling and routing, Notetaker for automatic meeting capture and action items, Live Chat and Messaging for real-time and async engagement, Omni-Inbox for every conversation in one place, and AI Copilot for assistance across booking, prep, and follow-up.
Most teams today use three to five separate tools to schedule meetings, handle conversations, take notes, and send follow-ups. Omnito replaces that stack with one connected system, so nothing falls through the cracks between interactions.
It works with any CRM and is designed for customer-facing teams at small and mid-sized businesses across sales, support, and professional services. For teams running on Salesforce, a native integration is also available.
No complexity. No lost context. Just a cleaner, faster way to manage every customer touchpoint.
What is Kinective Migrate?
Kinective Migrate™ streamlines the data migration process, allowing you to access your information swiftly and securely while alleviating stress. This innovative solution combines advanced automation with a team of data experts who are highly skilled in handling various conversion complexities, ensuring that your data remains in capable hands throughout the transition.
Data migration can often be a daunting task, whether it involves core conversions, legacy data transfers, mergers, acquisitions, or adhering to regulatory storage mandates. With Kinective Migrate™ (previously known as OmniData), you can rely on a partner that simplifies the entire procedure without sacrificing accuracy. Their unique approach, which fuses cutting-edge automation with knowledgeable specialists, guarantees a seamless experience.
For those seeking a non-conversion method to access legacy data, Kinective Viewer™ (formerly OmniView) provides a valuable alternative. This tool employs a distinctive array of plug-ins across imaging systems to create a browser-based repository, enabling executives to quickly view, research, print, and access various data sets without the delays typically associated with traditional data conversions, thus empowering them with timely insights.
API Availability
Has API
API Availability
Has API
Pricing Information
$13/user
Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Free Version
Free Trial Offered?
Pricing Information
Call for pricing
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Omnito
Date Founded
2008
Company Location
United States
Company Website
www.omnito.ai/
Company Facts
Organization Name
Kinective
Company Location
United States
Company Website
www.kinective.io/omnidata/
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Financial Risk Management
Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation