Kayako Reviews & Ratings

Kayako

4.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total 4 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 4 out of 5 stars
support 5 out of 5 stars

Alternatives to Consider

  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • Forethought Reviews & Ratings
    4.3 out of 5 stars 166 Ratings
    Company Website for Forethought
  • Evertune Reviews & Ratings
    5.0 out of 5 stars 1 Rating
    Company Website for Evertune
  • ScalaHosting Reviews & Ratings
    4.8 out of 5 stars 2,583 Ratings
    Company Website for ScalaHosting
  • ZipRecruiter Reviews & Ratings
    4.4 out of 5 stars 14,434 Ratings
    Company Website for ZipRecruiter
  • Numa Reviews & Ratings
    5.0 out of 5 stars 14 Ratings
    Company Website for Numa
  • net2phone Reviews & Ratings
    4.4 out of 5 stars 197 Ratings
    Company Website for net2phone
  • Bigly Sales Reviews & Ratings
    5.0 out of 5 stars 9 Ratings
    Company Website for Bigly Sales
  • Switcher Studio Reviews & Ratings
    4.7 out of 5 stars 21 Ratings
    Company Website for Switcher Studio
  • Jobma Reviews & Ratings
    4.6 out of 5 stars 280 Ratings
    Company Website for Jobma

What is Online Live Chat?

Signing up for our live chat software is an easy and user-friendly experience. To begin, simply go to our registration page and create your account credentials. We believe you will find great value in our help desk software, which is why we provide the first 30 days completely free of charge! To incorporate the live chat functionality, we supply a simple JavaScript snippet that can be easily integrated into your website, ensuring the live chat widget is readily accessible. Remember to place the JavaScript on every page where you wish to offer mobile chat access! You have the ability to customize our live chat software according to the specific needs of your business, enabling you to adjust your operational hours, add team members, and more. There’s nothing more disheartening for a customer than needing support and experiencing delays in replies. Our cutting-edge help desk software ensures that clients receive immediate assistance when they need it most through live chat. Your customers will value the quick responses, allowing their queries to be resolved efficiently through real-time interactions. By utilizing this efficient system, not only can you boost customer satisfaction, but you can also cultivate a more robust relationship with your clients, ultimately enhancing your business's reputation and success.

What is Kayako?

Deliver exceptional customer support in multiple languages through live chat, email, Facebook, and Twitter, specifically catering to small and medium-sized businesses (SMBs) that are in search of an all-inclusive cloud-based help desk to quickly attend to their customers. Kayako’s help desk software boasts a range of powerful, ready-to-use features that empower customer service teams to handle inquiries and interactions seamlessly from any platform. As your business grows, you can enhance your customer support capabilities while ensuring a personal touch remains at the forefront. A key component of Kayako’s renowned help desk solution is our live chat software, which exemplifies one of the many tools crafted to help you achieve success in customer support. With Kayako’s live chat tool, you can provide a tailored and engaging chat experience 24/7, assisting customers in real-time across all channels, all managed effortlessly from Kayako’s intuitive dashboard. Customizing our live chat software for integration into your website, as well as iOS and Android applications, is a quick and easy process, allowing you to address your customers' needs effectively. Furthermore, this seamless integration contributes to a more unified and responsive support system, significantly enhancing customer satisfaction and fostering loyalty among your clientele. By choosing Kayako, you are not just investing in software; you are committing to a comprehensive solution that adapts to the evolving needs of your business and ensures your customers feel valued.

Media

Media

Integrations Supported

Integrations Supported

Adobe Marketo Engage
Auralis
Basecamp
Cx Moments
Easyflow
Google Analytics
Google Drive
InsightSquared
Intercom
Jira
PrintCommerce
QuickBooks Online
Rambox
Satisfaction.AI
Shift
Slaask
Stackreaction
SurveyMonkey
Workers by Delos
X (Twitter)

API Availability

API Availability

Pricing Information

$4.99 per month

Pricing Information

$9.00/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Online Live Chat

Company Location

United States

Company Website

onlinelivechat.com

Company Facts

Organization Name

Kayako

Date Founded

2001

Company Location

United Kingdom

Company Website

www.kayako.com

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management

ITSM

Asset Tracking
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Popular Alternatives

Help Scout Reviews & Ratings

Help Scout

4.6 out of 5 stars
TeamSupport Reviews & Ratings

TeamSupport

TeamSupport LLC
4.8 out of 5 stars
Text Reviews & Ratings

Text

Text Inc.
5.0 out of 5 stars
Fiwit Reviews & Ratings

Fiwit

4.0 out of 5 stars
LiveSupporti Reviews & Ratings

LiveSupporti

LiveSupporti.com