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What is Open Point?

Open Point is a unified platform that brings community engagement and stakeholder relationship management together in one connected system. The platform is designed for organizations that need to gather public input, understand stakeholder perspectives, manage relationships, reduce risk, and keep projects moving from consultation to delivery. Open Point helps teams collect feedback from communities through flexible tools such as forms, social maps, quick polls, Q&A, virtual budgeting, idea walls, story-based prompts, conversations, and forums. These tools allow participants to share opinions, place-based feedback, questions, priorities, stories, images, videos, and ideas in ways that are accessible and useful. The platform also supports stakeholder relationship management by helping organizations know each stakeholder, understand perspectives, maintain governance, and support compliance. By combining engagement and relationship data, Open Point helps reduce fragmented information, broken trust, and stalled projects. Teams can use the platform to create a single source of truth for community voices, stakeholder interactions, project insights, and engagement outcomes. Open Point serves industries such as local and state government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. It is useful for organizations that need to manage public participation, stakeholder complexity, license-to-operate concerns, community trust, and project delivery risk. The platform helps teams turn feedback into meaningful insights while maintaining transparency, accountability, and compliance. Open Point gives organizations the tools to build trust, understand communities more deeply, and make better decisions throughout the full engagement lifecycle.

What is AccessE11?

Many local authorities choose AccessE11 as their go-to software solution to enhance communication with residents and streamline service delivery. This platform efficiently facilitates interactions between citizens and their local governments. With over a decade of experience collaborating with municipalities, AccessE11 provides powerful tools for handling service requests and nurturing citizen relationships, seamlessly turning public inquiries into actionable data. It includes a suite of intuitive web portals and a detailed workflow engine, making communication between municipal teams and the communities they serve much more straightforward. Dedicated to partnering with a diverse range of small to medium-sized municipalities, AccessE11 utilizes its vast expertise and industry best practices to enhance service request management and elevate citizen involvement, ultimately leading to an improved standard of service. By continuously evolving its features and capabilities, AccessE11 ensures that local governments can effectively meet the needs of their communities.

Media

Media

Integrations Supported

Social Point

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Open Point

Date Founded

2005

Company Location

Australia

Company Website

www.openpoint.com

Company Facts

Organization Name

AccessE11

Date Founded

2017

Company Location

Canada

Company Website

accesse11.com

Categories and Features

Categories and Features

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