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What is OpenText CX-E Voice?

CX-E seamlessly integrates with top communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, whether installed on-premises or utilized in the Cloud, significantly enhancing existing telephony and email infrastructures. It features cutting-edge capabilities, including end-to-end encryption for voice messages, ensuring maximum security. Users can take advantage of a mobile application that offers single number reach, smart call forwarding, clear delineation between personal and business calls, inbound call screening, and safeguarding of personal mobile numbers. The system effectively compiles voicemail, email, and fax into a single inbox, simplifying user access. Additional functionalities include text-to-speech, voicemail transcription, and secure messaging options. With speech-enabled technology, individuals can manage their calendars, emails, faxes, and voicemails without needing to use their hands or eyes. Moreover, the federated presence feature allows users to set personalized greetings that reflect their calendar schedules. CX-E supports multiple attendants, incorporates speech recognition interfaces, offers customizable greetings for various departments, provides multilingual support, and allows for scheduled messages. It also facilitates personalized automated outreach via phone calls or text messages, boosting communication efficiency overall. This all-encompassing solution is meticulously engineered to enhance communication workflows and significantly elevate productivity levels in any organization. Furthermore, its versatility ensures that businesses of all sizes can tailor the system to meet their specific needs and improve their operational effectiveness.

What is Boom AI?

This cutting-edge, proprietary AI is expertly designed to optimize lead generation at the initial stages and streamline the process of acquiring new clients. It thoroughly processes spoken language, handling a vast array of intents and countless phrases through advanced deep learning methods. Featuring a remarkably human-like voice that can adopt various personas, it is capable of creating distinct vocal identities tailored for specific marketing campaigns. With over a decade of experience gathered from call centers, this AI is in a constant state of evolution to enhance its efficiency. Its ability to transition smoothly between different partners while maintaining the same pitch and campaign contributes to increased operational consistency. Furthermore, it offers remarkable flexibility regarding outreach timing and the frequency of AI interactions. Imagine the possibilities of having more than 100 AI agents available at a moment's notice. The system stands out with its exceptional voicemail and silence detection capabilities, in addition to real-time identification of call outcomes, combined with predictive analytics following calls. It also prioritizes immediate logging and acknowledgment of any do-not-call requests, thus facilitating compliance and improving the overall user experience. This groundbreaking method of AI-driven communication signifies a major advancement in strategies for customer engagement, paving the way for future innovations in the field. As businesses increasingly embrace these technologies, the landscape of customer interactions is poised for transformative change.

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Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence

Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

opentext.com

Company Facts

Organization Name

Boom AI

Date Founded

2007

Company Location

United States

Company Website

boom.ai/product/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

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