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What is Openstream?

We guarantee that our state-of-the-art Conversational AI platform will significantly improve your business results. Companies leverage four key features of Openstream’s Conversational AI platform, customizing them for their specific industry needs. These features encompass personalized interactions that are context-aware and adjust to user preferences by anticipating their requirements. Moreover, our Virtual Assistants are flawlessly integrated with a variety of enterprise applications, employing predictive analytics to extract valuable insights from data. We also prioritize AI innovation and compliance, adopting a transparent, inclusive, and principle-based approach to ensure that our solutions are understandable for users. By simplifying complex inbound and outbound inquiries and automating routine tasks, we greatly enhance customer experiences. Furthermore, we offer comprehensive mobile financial service applications that span various communication channels, serving both employees and customers effectively. This holistic strategy empowers businesses to excel in an ever-evolving digital environment, positioning them favorably for future advancements.

What is Enterprise Bot?

Our advanced AI functions as an unparalleled agent, expertly equipped to address inquiries and assist customers throughout their entire experience, available around the clock. This solution is not only economical and efficient but also brings immediate domain knowledge and seamless integration capabilities. The conversational AI from Enterprise Bot excels in comprehending and replying to user inquiries across various languages. With its extensive domain expertise, it achieves remarkable accuracy and accelerates time-to-market significantly. We provide automation solutions that seamlessly connect with essential systems, catering to sectors such as commercial or retail banking, asset management, and wealth management. Customers can easily monitor trade statuses, settle credit card bills, extend offers, and much more. By simplifying responses to intricate questions regarding insurance products, we enable enhanced sales and cross-selling opportunities. Our intelligent flows facilitate the quick reporting of claims, streamlining the claims process for users. Additionally, our AI interface empowers customers to inquire about ticketing, reserve tickets, check train schedules, and share their feedback in a user-friendly manner. This comprehensive support ensures that every aspect of the customer journey is smooth and efficient.

Media

Media

Integrations Supported

Integrations Supported

Azure Marketplace
Freshdesk
Genesys Cloud CX
Salesforce
TOPdesk
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Visit website for more details
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Openstream

Date Founded

2000

Company Location

United States

Company Website

www.openstream.ai/

Company Facts

Organization Name

Enterprise Bot

Date Founded

2017

Company Location

Switzerland

Company Website

enterprisebot.ai/

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Call Center

Not specified

AI Chatbots

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis

Conversational AI

Code-free Development
Contextual Guidance
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Multi-Channel Communication
Product Recommendations

Customer Service

Not specified

Generative AI

Not specified

IVR

Not specified

Marketing

Not specified

Natural Language Processing

In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Voice Bot

Not specified

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