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What is Orbox?

The process of establishing the system is simple and it supports a wide range of phone models and service providers, all while integrating smoothly with current central systems. You can manage all your phone interactions through a visually engaging and easy-to-use platform. Each incoming call can be routed to the most appropriate individual or agent at the optimal time, which facilitates effective communication. The online control panel provides straightforward access to recording, monitoring, and reviewing all calls conducted within your organization. You have the ability to create limitless call routes, offering you flexibility in their management through the administrative interface. Moreover, you can tailor messages for automated responses based on extension numbers, times, or caller IDs, ensuring a personalized experience. Incoming calls can also be redirected to specified numbers, and in instances where lines are occupied, calls can be placed in a queue while keeping the caller's details for later use. Another significant aspect is the conference calling feature, which allows three or more participants to join the conversation at once, thereby conserving both time and resources. This all-encompassing system not only optimizes communication workflows but also significantly boosts overall operational productivity, making it an invaluable asset for any organization. In summary, it provides a robust solution for modern communication challenges, enhancing both efficiency and user experience.

What is Homisco?

All telecommunications devices provided by the organization must be capable of dialing 911, and along with this, a valid callback number has to be given to the Public Safety Answering Point (PSAP) operator. The existing premise-based phone system should allow every user to reach 911 without any limitations. Once a call is initiated, the solution from Homisco will take over management of the communication. In accordance with Kari's Law, it is necessary to inform more than just Emergency Services when someone dials 911. Homisco has the ability to upgrade your essential phone system to support a variety of alert mechanisms, which include calls to on-site Administrative Staff, off-site phone calls, on-screen alerts for computers in the building, SMS notifications to mobile devices, and email communications to predetermined addresses. Additionally, Ray Baum's Act mandates that a 911 call must also deliver precise location information about the caller. This requirement involves relaying details such as the room number, floor number, and any pertinent identifiers for the building or wing. Adhering to these regulations is vital not only for compliance but also for enhancing safety and ensuring a prompt and effective emergency response in critical situations. By implementing these enhancements, organizations can significantly improve their emergency preparedness and response capabilities.

Media

Media

Integrations Supported

Descartes Fleet Performance Management
Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce

Integrations Supported

Descartes Fleet Performance Management
Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10,000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ORBCOM

Date Founded

2002

Company Location

Portugal

Company Website

orbcom.pt/our-products/orbox/

Company Facts

Organization Name

Homisco

Company Website

www.homisco.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

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