Dialpad Connect Reviews & Ratings

Dialpad Connect

4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 18 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Output Messenger?

The instant LAN messenger is designed to provide rapid, secure, and private communication for remote teams and multiple office locations, ensuring everyone stays connected. By utilizing Output Messenger, your team can enhance communication, collaboration, and engagement seamlessly, regardless of their location or the device they are using. This outstanding messaging platform includes an API that allows for effortless integration with various third-party applications. You have the option to host it on your own server, which caters to all your organization's security needs while maintaining a strong focus on privacy. Conversations are protected by industry-standard SSL and TLS protocols, which shield them from potential external threats, fostering a secure environment for your discussions. Moreover, the system allows for the import of user accounts from a global directory and the creation of local user profiles on the server. Users can also leave voice messages directly within the Output Messenger chat window, sending them to colleagues with a simple click. Additionally, the platform enables screen capturing, allowing users to edit and share content instantly with their teammates, which significantly boosts collaborative efforts. This all-encompassing tool is vital for promoting effective communication and teamwork, ultimately driving productivity and success within your organization. By ensuring a user-friendly experience, Output Messenger stands out as an indispensable resource for modern workplaces.

What is Dialpad Connect?

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Media

Media

Integrations Supported

ADP Workforce Now
AutoReach
CRM-Hub
Call Optix
Chrome OS
Clio
Copper
Freshdesk
Gmail
Heylee
Integrately
Intercom
Microsoft 365
Outdoo AI
Rafiki
RedSky
ServiceNow
Slack
T-Mobile for Business
Verint Workforce Management

API Availability

API Availability

Pricing Information

$14.00/one-time/user
Free Version
Free Trial Offered?

Pricing Information

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Offered?

Supported Platforms

Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Srimax Software Technology

Date Founded

2002

Company Location

India

Company Website

www.srimax.com/products-2/output-messenger/

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

www.dialpad.com/business-communications/

Categories and Features

Team Chat

Not specified

UCaaS

Not specified

Categories and Features

AI Sales Assistants

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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