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Ratings and Reviews 0 Ratings
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What is Outside Voice?
Start collecting feedback from your audience through their favored communication platform, capitalizing on WhatsApp, a beloved messaging service used by millions worldwide. With approximately one-third of the global population utilizing WhatsApp every day, there’s no need to ask your participants to install another application when they already favor this one. By reaching out via WhatsApp, you can bypass the clutter often found in email inboxes, allowing for quicker responses that transition from taking hours to just minutes. WhatsApp creates a familiar setting where respondents feel at ease sharing their opinions and insights. By engaging with your audience in their preferred environment, you can achieve response rates that often surpass 95%. This method eliminates the inconvenience of navigating through email links and complicated websites, enabling you to connect with them where they naturally communicate. While quantitative data reveals the "what," it frequently falls short in explaining the "why." To deepen your insights, combine multiple-choice questions with video and audio responses, giving participants the opportunity to express their thoughts more fully and enhance your grasp of their viewpoints. This strategy not only simplifies the feedback process but also cultivates a more interactive experience for the respondents, fostering a sense of connection and involvement. Ultimately, leveraging WhatsApp can significantly enhance the quality of the feedback you receive, leading to richer data and more informed decision-making.
What is Cue?
Effortlessly oversee every element of your customer support from one centralized platform. Communicate with your customers across multiple avenues like WhatsApp, Facebook, Telegram, email, and web chat directly on your website. Improve your service offerings by incorporating chatbots that facilitate smoother interactions. Reduce costs and enhance response times by automating responses to frequently asked questions from customers. Change your website visitors into happy clients by enabling them to contact you for sales or support through their favored communication channels. This comprehensive customer service system not only elevates customer satisfaction but also enhances sales outcomes. Swiftly manage inquiries from any channel via a consolidated inbox. Guarantee that requests are routed to the correct teams for faster resolutions. Utilize message templates to efficiently respond to customer questions. Gather valuable insights into your customers' preferred communication methods, the issues they encounter, and evaluate your service's effectiveness. Each ticket is gathered in one inbox and directed to the appropriate teams. Additionally, develop thorough profiles to minimize the need for customers to repeat their information. This holistic strategy cultivates a more effective and tailored customer experience, ensuring that each interaction leaves a positive impression. Ultimately, a seamless customer support system can transform your business into a customer-centric organization.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$43.67 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Outside Voice
Date Founded
2019
Company Location
Singapore
Company Website
www.outsidevoice.io
Company Facts
Organization Name
Cue
Company Website
www.cuedesk.com
Categories and Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking