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What is PBS DMS?

We provide customized solutions designed specifically for the distinct requirements of individual dealerships and automotive groups of all sizes. Our cutting-edge dealer software enhances operational efficiency, strengthens customer relationships, drives growth, and ensures consistency. Become part of the vast network of dealerships across North America that trust PBS Systems to help them thrive in the ever-evolving automotive landscape and achieve sustainable success.

What is Mia?

Mia is a cutting-edge conversational assistant tailored for car dealerships, facilitating the automation of both incoming and outgoing customer interactions at any time of day. It skillfully handles phone calls, texts, and emails, offers support in multiple languages, and can efficiently arrange appointments or route inquiries based on the dealership’s protocols. By integrating effortlessly with dealership systems, including inventory management, customer relationship management, and service scheduling, Mia guarantees that responses are both coherent and aligned with brand guidelines. This revolutionary agent functions across various operational areas—sales, service, and reception—turning lost opportunities into potential revenue streams while alleviating human staff from repetitive tasks. Mia ensures round-the-clock availability, maintains a seamless conversational experience, and is equipped to manage multiple languages, with the capability to escalate matters to human employees when needed. By optimizing operational workflows, Mia not only improves the customer experience but also dramatically enhances efficiency within the dealership setting, paving the way for smarter customer interactions. Ultimately, Mia represents a significant leap forward in how dealerships can engage with their clients, ensuring that they remain competitive in an ever-evolving marketplace.

Media

Media

Integrations Supported

Dealer-FX
DealerVault
Dealertrack DMS
ERA-IGNITE
ImEX Online
MakeMySummary
Numa
TEXT2DRIVE
Tekion
Tire Trax
VinSolutions Connect CRM
Xtime
eCredit Complete
vAuto

Integrations Supported

Dealer-FX
DealerVault
Dealertrack DMS
ERA-IGNITE
ImEX Online
MakeMySummary
Numa
TEXT2DRIVE
Tekion
Tire Trax
VinSolutions Connect CRM
Xtime
eCredit Complete
vAuto

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PBS Systems

Date Founded

1988

Company Location

Canada

Company Website

www.pbssystems.com

Company Facts

Organization Name

Mia

Company Location

United States

Company Website

www.mia.inc/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Dealership Management

Accounting
Auto Dealerships
Collections Management
Contact Database
Customer Database
Document Management
Equipment Dealerships
F&I Management
Financing Management
Form Printing
Lease Management
Marine Dealerships
Online Inventory
Parts Management
Powersports Dealerships
RV Dealerships
Service Department
Trailer Dealerships
Used Car Dealerships
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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