PBXware vs. Dialpad Connect

Our cloud-based platform empowers service providers to offer a comprehensive business phone system to clients of any size, all while maintaining their own branding from a single installation. PBXware streamlines functionalities such as call routing, interactive voice response (IVR), hot-desking, call recording, and conferencing. Meanwhile, gloCOM integrates voice, video, chat, and meetings into a unified interface accessible on desktop, mobile, and web devices, enhancing user experience and reducing support complexities. With the introduction of multi-CRM support in version 8, call activity logs automatically sync with each user's CRM, significantly minimizing the need for manual data entry. For clients interested in contact center features, CC Lite provides options like ERG callback, real-time wallboards, and scheduled reports, presenting a seamless upsell opportunity without the need for migration.

Our Voice over Internet Protocol (VoIP) system integrates PBXware with gloCOM, where PBXware takes care of the backend while gloCOM provides the user interface. Users can make and receive calls seamlessly on their desktop, mobile devices (both iOS and Android), and through web applications using a single number, eliminating the hassle of being confined to one device or location. With the introduction of v8's multi-CRM functionality, all conversation histories are automatically recorded in each user's CRM, ensuring that client information remains up-to-date across all platforms without the need for extra manual input. gloCOM Next operates on a consistent codebase for both desktop and web applications, offering complete branding customization via BRM. It's a fully white-label solution, allowing providers to maintain the customer relationship throughout the entire experience.

Designed for service providers and available as a white-label solution, this platform delivers a comprehensive omnichannel contact center that partners can offer under their own branding or opt for a more streamlined version with different features. Agents are equipped to operate from a unified interface that integrates voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, addressing the expectation for seamless communication across all channels. Supervisors benefit from real-time wallboards, visibility into live queues, and access to over 40 reports, enabling data-driven decisions based on current conditions rather than outdated information. With version 8, Voice Agents provide coverage during off-hours when live agents are unavailable, and the multi-CRM functionality ensures that every interaction is automatically associated with the correct record, eliminating the need for manual logging. Additionally, four different outbound dialing strategies allow providers to tailor the tool to suit various campaign needs.

Our Cloud PBX utilizes PBXware on SERVERware, a dedicated hosting and infrastructure solution tailored for communication needs. This distinction is crucial in real-world applications: the underlying features such as geo-redundancy, automatic failover, and storage replication ensure that any hardware issues remain confined to the infrastructure, preventing any impact on the end user. As a provider’s client base expands, they can easily scale by adding more hosts, ensuring seamless service continuity. The multi-tenant architecture supports multiple clients from a single installation, and the entire system is fully white-label, allowing providers to offer it under their own brand while maintaining their desired profit margins.

PBXware is a cutting-edge platform built on Asterisk and adheres to open standards, making it the longest-standing solution in its field since its inception in 2004. Its commitment to open standards allows service providers to enjoy unmatched flexibility, ensuring seamless compatibility with existing SIP infrastructure and hardware. The platform offers three subscription tiers, catering to a wide range of needs from comprehensive PBX and unified communications to an omnichannel contact center experience. Providers can swiftly implement Voice Agents and Live Transcription, manage multiple CRMs concurrently for each tenant with automatic activity tracking, and link real-time call events to clients’ automation systems via the Event Publisher. PBXware operates on SERVERware, with sipPROT providing security at the SIP level, while gloCOM Next facilitates user connectivity across desktop, mobile, and web platforms. The solution is fully customizable for white-labeling.

PBXware serves as a bridge between clients and their telecommunications providers, managing all aspects of call infrastructure such as SIP trunking, call routing, interactive voice response (IVR), auto-provisioning, and hot-desking functionalities. Designed with open standards, it allows service providers to seamlessly integrate with existing SIP infrastructure and hardware that clients may already utilize. The latest version, v8, features an AI Hub that enables easy deployment of AI functionalities within days, including Voice Agents, Live Transcription, and Text-to-Speech services. Additionally, the Event Publisher offers real-time call event notifications in structured JSON format, facilitating effortless connections to CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, whether hosted in the cloud or installed on-premises, and can be used under the Bicom brand or as a completely white-label solution.

Our solution is designed for service providers who offer managed unified communications under their own branding. The multi-tenant architecture ensures that each customer enjoys a unique configuration within a shared system, promoting a streamlined infrastructure and maintaining healthy profit margins as the customer base expands. For providers operating full-fledged contact centers, our comprehensive omnichannel contact center solution includes dedicated workspaces for agents and supervisors, skill-based routing, a dialer, and access to over 40 detailed reports. Every plan encompasses the entire unified communications suite: voice, video, chat, meetings, and advanced AI capabilities such as voice agents, live transcription, and support for multiple CRMs with automatic activity tracking across various channels and devices. The gloCOM Next application serves as the client-facing interface and can be fully customized to reflect the provider's brand. We manage the development, updates, and support, allowing providers to concentrate on scaling their operations.

Our unified communication platform seamlessly integrates PBXware and gloCOM into a single solution that service providers can market under their own brand identity. This comprehensive system encompasses voice, video, chat, meetings, and presence functionalities, all accessible through one interface compatible with desktop, mobile, and web. Built on a unified codebase, it ensures a consistent user experience across all platforms, making it simpler to maintain. The v8 multi-CRM feature allows for simultaneous operation of various CRMs per tenant, automatically logging conversation histories across different channels and devices to ensure client information is always readily available. Additionally, our AI Hub introduces advanced capabilities, including Voice Agents and Live Transcription, empowering providers to stand out in a competitive landscape. The platform is fully customizable with branding managed via BRM.

Dialpad's AI Sales Assistant empowers sales teams to accelerate their deal-closing process by delivering timely insights throughout calls. This tool effortlessly transcribes discussions, underscores important points, records action items, and generates AI-based suggestions for follow-up actions. By equipping representatives with immediate access to crucial information, the AI Sales Assistant enhances team organization, boosts productivity, and allows members to concentrate on nurturing relationships rather than getting bogged down in note-taking.

Dialpad offers a modern business phone solution that transforms conventional desk phones into a versatile cloud-based system compatible with any device. With this platform, teams can enjoy high-quality voice calls, send SMS and MMS messages, and utilize sophisticated features such as call routing, voicemail transcription, and AI-driven insights, all integrated into a single cohesive system.

Dialpad stands out as a premier CCaaS solution, offering a comprehensive cloud contact center that integrates voice, messaging, and various digital communication channels. By leveraging AI-driven insights, smart routing capabilities, and live analytics, Dialpad empowers support and sales teams to enhance their customer interactions, delivering quicker and more tailored experiences while optimizing overall operational effectiveness.

Dialpad provides organizations with a contemporary VoIP service that transforms outdated landline systems into a comprehensive, internet-driven communication platform. Teams utilizing Dialpad can enjoy high-quality voice calls, send SMS/MMS messages, and maintain connections across various devices, whether they're using a desktop or mobile. Additionally, as a fully integrated communications solution, Dialpad includes features such as video conferencing, team messaging, and AI-enhanced productivity tools. This leads to a more adaptable and budget-friendly option compared to conventional phone systems, allowing businesses to engage with customers on their preferred channels.

Dialpad offers a comprehensive call center solution that integrates high-quality VoIP calling, integrated AI coaching, multi-channel routing, and powerful analytics within a user-friendly platform. This system is tailored to assist sales and support teams in enhancing productivity, accelerating response times, and scaling operations without the complications associated with traditional call center technologies.

Dialpad's call tracking feature enables teams to effortlessly and automatically record call information, link leads to specific marketing initiatives, examine transcripts, and evaluate performance patterns. The platform offers real-time dashboards along with AI-driven suggestions, assisting both marketing and sales teams in fine-tuning their messaging and boosting conversion rates.

Dialpad’s Cloud PBX offers a comprehensive phone system that integrates VoIP calling, smart call routing, voicemail transcription, and AI-driven insights, all hosted in the cloud. This allows teams to make and receive calls from any device and location. It enhances the traditional PBX experience with features such as efficient call routing and AI analytics, providing a versatile and expandable option for businesses. The setup process is straightforward, management is user-friendly, and it can easily adapt to the growing demands of your organization.

Dialpad allows you to manage all your communication—both internal and external—within a single, user-friendly platform. You can make voice calls, conduct video conferences, send SMS/MMS messages, and much more, all accessible through the desktop or mobile application.

Dialpad stands out as a leading CCaaS solution for teams seeking enhanced customer interaction. This cloud-based platform allows users to manage calls, texts, and chats seamlessly in one place. With the support of AI-driven insights, agents can provide superior service, while managers can monitor performance metrics in real-time.

Dialpad's team messaging platform provides a secure environment for conversations, featuring group discussions, file sharing capabilities, and an AI-enhanced search function that spans all discussions. By merging calls, meetings, and contact center functionalities, it simplifies teamwork and minimizes the need to switch contexts. This enables teams to communicate, exchange files, and maintain alignment, all without needing to exit ongoing calls or meetings.

Dialpad enhances team collaboration by providing secure messaging, group discussions, file sharing capabilities, and advanced AI search functionality that retrieves any information exchanged in conversations. This keeps teams engaged and minimizes interruptions by seamlessly linking chat with calls, meetings, and contact center applications.

Dialpad stands out as a premier UCaaS solution, integrating VoIP voice calls, SMS/MMS messaging, video meetings, team chats, and AI-powered analytics all within a user-friendly platform. Its robust performance, scalability, and cutting-edge capabilities position it as a top option for contemporary companies aiming to enhance their communication processes.

Dialpad consolidates all your communication channels into a single platform, merging voice calls, messaging, video conferencing, and team collaboration into a unified cloud solution. Equipped with AI-driven insights and effortless integrations, teams can maintain connectivity, enhance productivity, and stay well-informed, regardless of their location, ensuring a smooth workflow at all times.

Dialpad simplifies video conferencing by providing seamless, high-definition meetings paired with integrated collaboration features. Effortlessly share your screen, engage in real-time chats, and benefit from automatic AI-generated summaries, ensuring that all participants have a clear understanding after the meeting concludes.

Dialpad’s online meeting platform combines high-definition video, live chat, screen sharing, and AI-generated meeting summaries into a single user-friendly interface. It aims to ensure that teams remain synchronized, effortlessly record important insights, and maintain project momentum, all without the need for any downloads.