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What is PLANet CRM?

PLANet CRM is a fast, reliable, and highly flexible Customer Relationship Management system designed specifically to address the distinct needs of its users. It is developed to aid small to medium-sized businesses in efficiently handling and coordinating a variety of operational and customer-related tasks, which include tools for engaging prospects and clients, managing sales correspondence, tracking leads, and executing mass email campaigns, among other functionalities. Each element of PLANet Contactâ„¢ is displayed in intuitive formats and detailed reports, ensuring that organizations can easily navigate their data with both ease and efficiency. Furthermore, this customized solution enables companies to improve their customer interactions while streamlining their workflows, ultimately fostering growth and success. By integrating these tools seamlessly, businesses can stay ahead of the competition and respond swiftly to changing market demands.

What is C-Zentrix Contact Center?

A contact center is essential for nurturing customer relationships and improving the overall experience of clients. While large corporations employ contact centers for numerous purposes, including support, service, feedback, and marketing initiatives, smaller enterprises mainly use them for targeted marketing strategies. An efficient solution that integrates smoothly with various external databases, CRM systems, and connectors allows for the straightforward collection, analysis, and application of customer data, which ultimately strengthens customer relations and enhances business efficiency. The CZ Contact Centre is tailored to meet a wide range of operational demands, with options available for both on-premise and cloud-based deployment. Its adaptable design enables significant scalability and customization, catering to the specific needs of each business. Whether you are a new startup, an established small to medium-sized enterprise, or a large organization, we provide customized product suites that align perfectly with your distinct business requirements. Our mission is to empower every business, regardless of size, with the necessary tools for successful customer engagement and satisfaction. By doing so, we help companies build lasting relationships with their customers.

Media

Media

Integrations Supported

TransMon

Integrations Supported

TransMon

API Availability

Has API

API Availability

Has API

Pricing Information

$19.90 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PLANet Systems Group

Date Founded

1996

Company Location

Czech Republic

Company Website

planetcrm.planetsg.com

Company Facts

Organization Name

C-ZENTRIX

Date Founded

2002

Company Location

India

Company Website

www.c-zentrix.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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