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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Pace HRMS?
Pace HRMS stands out as a cutting-edge cloud-based human resource management solution designed to enhance and automate critical HR operations for organizations of all scales. Prioritizing flexibility, this comprehensive platform allows businesses to manage payroll, attendance, leave requests, recruitment, performance assessments, compliance, and employee data seamlessly in a single interface. By providing instant access to information and advanced automation capabilities, Pace HRMS significantly reduces manual tasks, improves accuracy, and increases overall HR efficiency.
What Differentiates Pace HRMS?
Custom-Fit for Nepal
Designed to meet local regulatory requirements and tax responsibilities, it ensures accurate and straightforward payroll and compliance management without complications.
Cloud-First Architecture
Eliminates the necessity for costly server installations while facilitating remote access from any location, making it convenient for users.
Streamlined by Automation
Minimizes manual workflows, lowers the chances of mistakes, and offers real-time insights into HR activities, which ultimately enhances decision-making processes. This feature makes it an essential resource for any organization aiming to refine its human resource practices and drive overall effectiveness. Additionally, Pace HRMS fosters a cohesive work environment by enabling better communication and collaboration among team members.
What is Keka HR?
Keka serves as a contemporary HR and payroll platform designed specifically for small and medium enterprises to enhance employee engagement. The software includes features such as time tracking, attendance management, and leave management, facilitating efficient workforce administration. Additionally, Keka offers tools that streamline communication and performance evaluation within organizations.
Integrations Supported
Akitra Andromeda
Carbide
CloudNuro
Disclo
HiFives
HubiFi
KENT CamAttendance
Kindo
Knit Unified API
PMaps
Integrations Supported
Akitra Andromeda
Carbide
CloudNuro
Disclo
HiFives
HubiFi
KENT CamAttendance
Kindo
Knit Unified API
PMaps
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Rs 6999/month/100 emp
Foundation - Rs 6999 /Mo / 100 emp
Growth - Rs 13999 / Mo / 100 emp
Enterprise - Contact us
(Payroll only for Indian Geography)
Growth - Rs 13999 / Mo / 100 emp
Enterprise - Contact us
(Payroll only for Indian Geography)
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
The Pace Infosys
Date Founded
2014
Company Location
Nepal
Company Website
www.thepaceinfosys.com
Company Facts
Organization Name
Keka Technologies Private Limited
Date Founded
2015
Company Location
India
Company Website
www.keka.com
Categories and Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Categories and Features
Applicant Tracking
Assessments
Background Screening
Candidate Management
Collaboration Tools
Internal HR
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Resume Search
Self Service Portal
Workflow Management
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Payroll
401(k) Tracking
Attendance Management
Benefits Management
Check Printing
Compensation Management
Deductions Management
Direct Deposit
Multi-Country
Multi-State
Reporting/Analytics
Self Service Portal
Tax Compliance
Vacation / Leave Tracking
W-2 and 1099 Preparation
Wage Garnishment
Time and Expense
Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project