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What is ParaPlan?

Minimize waste, optimize operations, and elevate rider satisfaction with an all-inclusive software solution crafted specifically for Paratransit and NEMT services. Managing a transportation business can be complex, especially when aiming for efficiency with limited resources while balancing multiple operational elements. ParaPlan tackles every facet of this issue, enhancing your operational efficiency and enriching the experience for everyone involved. Bid farewell to the complications linked with outdated and cumbersome software. Revolutionize your operations with intuitive software designed to meet the specific demands of Paratransit and NEMT services. Enjoy outstanding support, guaranteeing that all your questions are answered swiftly. Improve your operational efficiency and simplify your workflow with ease. Contact us today for a comprehensive quote, as we are committed to enhancing your community’s connectivity through smart transit solutions. With ParaPlan’s Smart Search feature, you can effortlessly find the specific rider you need, and every upcoming reservation is conveniently displayed in the sidebar for quick reference. Moreover, our platform facilitates easy tracking of service requests, ensuring you remain proactive in delivering timely transportation solutions, thus fostering stronger community ties. This innovative approach not only streamlines your processes but also significantly contributes to a more reliable transit experience for all users.

What is Advanced Customer Information System (A-CIS)?

Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience. The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site. In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$300 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

EnGraph Software

Date Founded

1999

Company Location

United States

Company Website

www.paraplan.software/

Company Facts

Organization Name

Wabtec

Date Founded

1869

Company Location

United States

Company Website

www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis

Categories and Features

Public Transportation

Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling

Categories and Features

Public Transportation

Not specified

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