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What is Parnidia AI Chat Agent?

Parnidia AI Chat Agent is a managed conversational AI platform that automates customer support and sales conversations for e-commerce brands, clinics, SaaS companies and service businesses. What sets it apart is the delivery model. Instead of handing you a chatbot builder, the Parnidia team designs and runs the setup: they build a grounded knowledge base from your own content, integrate your systems, test the agent with you, and launch in up to 4 weeks. Capabilities: 1. Instant answers 24/7, grounded only in your verified business data 2. Product discovery and recommendations that drive conversions 3. Order, delivery and stock lookups from Shopify, WooCommerce, Magento and other platforms 4. Bookings and payment links (via Paysera) inside the conversation 5. Human hand-off with complete context 6. One agent across web chat, email, WhatsApp, Instagram, Messenger and SMS 7. Native multilingual support for every language major LLMs handle The included AI-first Helpdesk gives support teams one inbox for AI and human conversations, AI-drafted email replies, AI quality evaluations and trend analytics, plus a feedback loop where every correction improves the agent. Security: GDPR-aligned processing, a signed DPA with every client, customer data never used for model training, and AI providers certified for SOC 2 and ISO 27001. Simple monthly plans from 99 EUR, priced by conversation volume. Customers report up to 60% lower support costs and about 80% of inquiries resolved automatically.

What is Colvy?

Colvy is a cutting-edge cloud platform tailored for customer communications and CRM, primarily aimed at small enterprises, online retailers, and service-oriented teams. It streamlines multiple communication channels—like SMS, phone calls, email, Instagram, Messenger, and live chat—into a single inbox, which significantly improves the handling of customer profiles and conversation records. Teams can efficiently oversee their interactions by assigning conversations, collaborating in real-time, leveraging AI-powered responses and agents, automating follow-ups, managing tasks, and associating customer messages directly with orders and payments. Furthermore, Colvy includes powerful customer feedback mechanisms, such as idea boards, roadmaps, polls, surveys, forms, and a well-rounded help center to increase user engagement. With integrations for WooCommerce and Shopify, the platform enhances customer interactions by providing essential order context, and its Stripe integration offers smooth payment solutions, including in-chat payments and payment links. Colvy presents various plans tailored for feedback collection, inbox management, or a comprehensive package, with optional charges for messaging and call services to meet diverse business requirements. This adaptability ensures that teams can select the ideal plan to enhance their customer engagement strategies while also being able to pivot as their needs evolve over time.

Media

Media

No images available

Integrations Supported

Shopify
WooCommerce
Adobe Commerce
BigCommerce
Confluence
Facebook Messenger
Gmail
HubSpot CRM
Instagram
Microsoft Outlook
Microsoft SharePoint
Notion
OpenCart
Paysera
Pipedrive
Salesforce
WhatsApp

Integrations Supported

Shopify
WooCommerce
Slack
Stripe
Zapier

API Availability

API Availability

Has API

Pricing Information

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.

Pricing Information

A$29/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Parnidia

Date Founded

2024

Company Location

Lithuania

Company Website

www.parnidia.com

Company Facts

Organization Name

Colvy

Date Founded

2026

Company Location

Australia

Company Website

colvy.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Natural Language Processing
Payment Integration
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

CRM

Not specified

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