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What is Parnidia AI Chat Agent?

Parnidia AI Chat Agent is a managed conversational AI platform that automates customer support and sales conversations for e-commerce brands, clinics, SaaS companies and service businesses. What sets it apart is the delivery model. Instead of handing you a chatbot builder, the Parnidia team designs and runs the setup: they build a grounded knowledge base from your own content, integrate your systems, test the agent with you, and launch in up to 4 weeks. Capabilities: 1. Instant answers 24/7, grounded only in your verified business data 2. Product discovery and recommendations that drive conversions 3. Order, delivery and stock lookups from Shopify, WooCommerce, Magento and other platforms 4. Bookings and payment links (via Paysera) inside the conversation 5. Human hand-off with complete context 6. One agent across web chat, email, WhatsApp, Instagram, Messenger and SMS 7. Native multilingual support for every language major LLMs handle The included AI-first Helpdesk gives support teams one inbox for AI and human conversations, AI-drafted email replies, AI quality evaluations and trend analytics, plus a feedback loop where every correction improves the agent. Security: GDPR-aligned processing, a signed DPA with every client, customer data never used for model training, and AI providers certified for SOC 2 and ISO 27001. Simple monthly plans from 99 EUR, priced by conversation volume. Customers report up to 60% lower support costs and about 80% of inquiries resolved automatically.

What is Intrawebix CRM?

Intrawebix CRM serves as a cloud-based customer relationship management tool specifically designed for small to medium-sized businesses, enabling them to manage sales, customer support, and appointment scheduling efficiently. The platform excels at organizing leads, contacts, deals, and customer interactions within a shared workspace, equipped with features like a Kanban board, lead scoring, forecasting, and detailed reporting. It also includes a shared inbox that integrates various messaging platforms including WhatsApp, Telegram, Instagram, Messenger, Viber, email, and website chat, streamlining communication. Teams can take advantage of tools to create web forms and chatbots, synchronize calendars for seamless appointment booking, initiate email marketing campaigns, and automate a range of tasks to improve productivity. The incorporation of AI features enhances its functionality, offering smart reply suggestions, message translations, conversation summaries, and a voice agent to aid in calls and scheduling. Additionally, the system facilitates the generation of quotes and invoices, supports online contract signing, manages helpdesk tickets, maintains a comprehensive knowledge base, and provides a customer portal for user access. Developers are supported with a REST API and webhooks, allowing for tailored integrations to meet specific business needs. Moreover, the user interface is multilingual, accommodating languages such as English, Romanian, and Russian, which broadens its usability for diverse teams across different regions. Overall, Intrawebix CRM stands out as a powerful and adaptable solution for businesses looking to elevate their customer relationship management strategies, ensuring they can effectively nurture leads and streamline operations.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
Microsoft Outlook
WhatsApp
WooCommerce
Confluence
Gmail
Google Drive
Magento
Microsoft SharePoint
Notion
PrestaShop
Shopify

Integrations Supported

Facebook Messenger
Instagram
Microsoft Outlook
WhatsApp
WooCommerce
Google Calendar
QuickBooks Online
Telegram
Viber
WordPress
Xero
Zoho Books

API Availability

API Availability

Has API

Pricing Information

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.

Pricing Information

€19/month/company
Flat price per company, not per user. Free plan: 1 user, 1,000 records. Start: €19/month (up to 3 users). Business: €49/month (up to 10 users). Pro: €99/month (up to 25 users). Pro 50: €159/month (up to 50 users). Quarterly and annual billing at lower rates (annual: €205 / €529 / €1,069 / €1,717). 30-day free trial on the top plan, no card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Parnidia

Date Founded

2024

Company Location

Lithuania

Company Website

www.parnidia.com

Company Facts

Organization Name

Intrawebix SRL

Date Founded

2025

Company Location

Moldova

Company Website

crm.intrawebix.com/en

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Natural Language Processing
Payment Integration
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

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