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What is PhoneIQ?

PhoneIQ stands out as the premier Phone System and Call Center solution tailored for businesses utilizing Salesforce. Our platform offers clients a comprehensive communication suite that seamlessly integrates telephony, power dialing, SMS, inbound call management, and various other features into a single user-friendly system operating within Salesforce. By streamlining these functionalities, we empower organizations to enhance their communication efficiency and effectiveness.

What is BelSmart?

Belsmart is a cloud-based outbound dialing platform that combines multiple dialing methods, CRM integrations, compliance controls, and call center management tools in one system. Sales teams can use Manual, Preview, Power, or Parallel dialing depending on the type of campaign and the amount of automation required. Manual Dialer provides click-to-call functionality and full lead visibility before each call, making it suitable for higher-value or compliance-sensitive outreach. Preview Dialer gives agents time to review lead and CRM information before placing a call, which can be useful for consultative or context-heavy conversations. Power Dialer automatically advances to the next lead when an agent becomes available, reducing idle time between calls. Parallel Dialer can call multiple numbers simultaneously and route only live answered calls to agents, supporting high-volume outbound operations. AI answering machine detection helps identify voicemails before connection, while local presence caller ID can display area codes that match the prospect's location. Belsmart includes integrations with major CRM platforms and can automatically synchronize calls, dispositions, notes, recordings, and follow-up activity. Compliance and quality capabilities include DNC scrubbing, consent tracking, abandoned-call controls, call recording, searchable transcripts, supervisor listen, whisper, and barge functions, and real-time reporting. The platform also supports smart lead recycling, multi-tenant environments, white-label deployments, REST APIs, webhooks, Zapier, Google Sheets, and custom integrations. Belsmart is designed for sales teams, lead generation agencies, BPOs, call centers, and regulated outbound organizations that need flexible dialing, CRM-connected workflows, compliance controls, and centralized campaign management.

Media

Media

No images available

Integrations Supported

Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

Integrations Supported

API Availability

API Availability

Pricing Information

$25 per user per month
Free Trial Offered?

Pricing Information

$15/user/month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

PhoneIQ

Date Founded

2018

Company Location

United States

Company Website

www.phoneiq.co

Company Facts

Organization Name

Beltalk Solutions

Date Founded

2013

Company Website

belsmart.io

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Sales Dialers

Not specified

Categories and Features

Auto Dialer

Not specified

Parallel Dialers

Not specified

Power Dialers

Not specified

Sales Dialers

Not specified

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