Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,237 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    12,537 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,400 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,729 Ratings
    Company Website
  • GetResponse Reviews & Ratings
    1,801 Ratings
    Company Website
  • TradingView Stock Widgets Reviews & Ratings
    16 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • ClickUp Reviews & Ratings
    19,572 Ratings
    Company Website

What is Porchlight?

Porchlight stands out as a cutting-edge live-chat and customer-support system tailored for teams addressing inquiries from site visitors. It features a compact, embeddable widget that is merely 5.6 KB in size, a collaborative Front Desk for seamless team communication, and Lamplighter AI, which delivers responses from a team-crafted Guidebook, cites its sources, and escalates issues to a human representative when needed. Visitors can easily discern if a human agent is available, if AI assistance is in use, or if the support team is offline. Other useful features include a comprehensive help center, real-time tracking of visitor activity, A/B-tested greeting messages, and a specialized chat page that includes QR codes for convenience. The widget supports various platforms such as WordPress, React, Next.js, Google Tag Manager, and standard HTML sites. Each subscription plan permits unlimited agents, and users can create accounts without the need for credit card details, enhancing accessibility for diverse teams. This adaptable approach allows organizations to efficiently handle customer engagement while avoiding initial costs and ensuring a smooth transition into using the platform. By prioritizing user experience, Porchlight enables teams to provide timely and effective support to their customers.

What is KonnectBot?

KonnectBot is a SaaS platform specifically crafted for live chat, aimed at sales and customer support teams, serving a diverse range of clients from small enterprises to ecommerce businesses, service sectors, and software companies. The platform effectively centralizes website interactions into a unified inbox, enabling its AI to create or automate standard replies, while also ensuring smooth transitions of conversations to human agents with all pertinent context preserved. Users have the ability to visually customize automation workflows, oversee departments, set up routing, and generate comprehensive reports. Agents can work from either a web-based interface or a dedicated Android app, providing flexibility in managing their tasks. Moreover, integrations with platforms such as Shopify and WooCommerce enrich conversations by supplying relevant information about stores and orders, while select subscription tiers come with additional features like real-time translation and in-chat payment processing. The service offers a free tier alongside several paid monthly plans that limit the number of agents, widgets, storage space, AI-generated messages, and departmental access; additionally, new users can experience a 14-day trial of premium features without needing to provide credit card information. This adaptability makes KonnectBot an attractive choice for companies seeking to improve their customer engagement initiatives, ensuring they can meet the evolving demands of their clientele effectively. By providing both flexibility and essential features, it positions itself as a valuable tool in the competitive landscape of customer support solutions.

Media

No images available

Media

No images available

Integrations Supported

Integrations Supported

Shopify
WooCommerce

API Availability

Has API

API Availability

Pricing Information

$0
The free plan includes one website and 100 AI replies per month. Pro is $19/workspace/month, and Business is $79/workspace/month. Annual billing is available and includes two months free. Additional AI replies and calling are available as add-ons.
Free Version

Pricing Information

Free; paid from $24.99/month
Free plan: $0. Starter: $24.99/month; Pro: $59/month; Enterprise: $199/month. The listed monthly plans include stated limits for agents, widgets, storage, AI messages, and departments. A 14-day trial of paid features is available with no credit card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

1001 ToolBox

Company Location

Pakistan

Company Website

porchlight.1001toolbox.com

Company Facts

Organization Name

KonnectBot

Company Location

United States

Company Website

konnectbot.com

Categories and Features

Live Chat

Not specified

Categories and Features

Live Chat

Not specified

Popular Alternatives

GhostChat Reviews & Ratings

GhostChat

The Chat Widget LLC

Popular Alternatives

Porchlight Reviews & Ratings

Porchlight

1001 ToolBox
LiveChat Reviews & Ratings

LiveChat

LiveChat Software
CustomerEagle Reviews & Ratings

CustomerEagle

RSG Digital