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Ratings and Reviews 1 Rating

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What is ProProfs Chat?

Our live chat solution empowers operators to connect with customers instantly, enabling them to view visitor messages in real-time and respond more swiftly. Additionally, operators have the capability to transfer chats to colleagues, which expedites the resolution process significantly. They can also utilize pre-written responses to ensure that customers receive accurate information quickly. Customizable chat widgets can be embedded with self-help resources to offer immediate assistance when needed. This proactive chat software is designed to improve the overall user experience. Engaging visitors through chat invitation pop-ups and personalized greetings enhances interaction and fosters a welcoming atmosphere. By utilizing our live chat, businesses can effectively inform website visitors about the latest products, features, or updates to services. Furthermore, providing product tours to your support team can significantly help in engaging potential leads. Our live chat support software integrates seamlessly with leading CRM platforms like Salesforce and Microsoft Dynamics, allowing you to manage potential leads efficiently. This integration ultimately empowers your sales team to close deals more swiftly and effectively, ensuring better overall performance. With these features, your organization can create a more dynamic and responsive customer service environment.

What is PHP Live!?

PHP Live! is a dynamic live chat solution that utilizes PHP and MySQL to facilitate real-time communication on websites. With PHP Live!, visitors to your site can reach out to you instantly through live chat directly from any page. The setup process is straightforward and user-friendly, offering a range of features to enhance your chat experience. There are two primary options for utilizing the live chat service: On Demand or Download. The Download option is a self-hosted PHP application that you can configure on your own server or domain, providing greater control. Alternatively, the On Demand option offers a hassle-free experience, allowing you to sign up, configure your settings, and be live in just a few minutes. This flexibility ensures that businesses of all sizes can find a solution that fits their needs seamlessly.

Media

Media

Integrations Supported

WordPress
AmeriCommerce
Facebook
Keap
Kontent.ai
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
Zendesk
Zoho CRM
Zoho SalesIQ

Integrations Supported

WordPress
AmeriCommerce
Facebook
Keap
Kontent.ai
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
Zendesk
Zoho CRM
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Pricing Information

$45 (one time)
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofschat.com

Company Facts

Organization Name

PHP Live LLC

Company Location

United States

Company Website

www.phplivesupport.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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