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What is BCS (Business Coordination Software)?

BCS (Business Coordination Software) is a comprehensive ERP solution for service providers, built on a powerful project management core. It enables organizations to plan, execute, control, and invoice projects while seamlessly integrating all related business processes into one central platform. At the heart of BCS is its project management foundation: all relevant data—such as time, services, resources, and costs—is captured directly within the project context. This creates full transparency across all project phases and allows you to monitor progress, budgets, and utilization in real time. Based on this consistent data foundation, you can generate reliable forecasts, perform plan–actual comparisons, and identify deviations at an early stage. Project managers, teams, and controllers all benefit from up-to-date, connected information that supports efficient collaboration and well-founded decision-making. Building on this core, BCS extends into a fully integrated ERP system that connects key business functions such as resource management, CRM, quotation and invoicing, as well as controlling. This ensures end-to-end processes without media disruptions and enables a holistic view of your business operations. Whether you manage small projects, large programs, internal initiatives, or customer projects, BCS scales flexibly to your requirements. The software’s modular structure allows you to tailor the system precisely to your needs. You can activate only the functionalities you require and expand them as your organization evolves. Customizable workflows and reporting capabilities further ensure that BCS adapts to your specific processes rather than the other way around. BCS supports modern service delivery models and can be operated as a SaaS solution hosted in Germany or deployed on-premises within your own IT infrastructure. This flexibility allows you to choose the operating model that best fits your organizational and regulatory requirements.

What is NABD?

NABD is an adaptable, scalable, and intuitive platform designed for customer service and complaint resolution, focusing on delivering exceptional omnichannel support. By evolving customer support teams into engines of customer success, NABD significantly enhances customer satisfaction. This versatile system can be implemented either on-premise or as a SaaS solution, catering to various business sectors. Through its innovative technology, NABD is revolutionizing the landscape of customer service for the future. Its commitment to continuous improvement ensures that businesses remain responsive to their customers' evolving needs.

Media

Media

Integrations Supported

Microsoft 365
OAuth
Suite Answer Center

Integrations Supported

Facebook
Google Calendar
Google Drive
Microsoft Excel
Microsoft Outlook
Microsoft Word
X (Twitter)

API Availability

API Availability

Pricing Information

$20/user
Further details on request.
Free Trial Offered?

Pricing Information

$10.00/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Projektron GmbH

Date Founded

2001

Company Location

Germany

Company Website

www.projektron.de/en

Company Facts

Organization Name

NABD

Date Founded

2002

Company Website

www.nabdsys.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Collaboration
Process Mapping
Process Modeling & Design
Visual Workflow Management

Help Desk

Alerts / Escalation
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Knowledge Base
Project Management
Task Management

IT Asset Management

Asset Tracking
Contract/License Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Risk Management

Dashboard
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

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