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Ratings and Reviews 0 Ratings
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What is Puzzel?
Boost your team's productivity and enhance customer satisfaction through three seamlessly integrated solutions. Simplify the management of all incoming communications, enabling specific conversations to be allocated to designated agents or teams. Facilitate organized discussions that pave the way for easier automation and streamlined reporting. Benefit from a holistic omni-channel experience that encompasses Voice, Chat, Email, SMS, and Social media interactions. Our platform seamlessly integrates with over 40 partner applications, ensuring a hassle-free connection. Take advantage of precise forecasting and scheduling features along with real-time management capabilities. This robust, user-friendly, and cost-effective solution is ideally designed for call centers. Puzzel provides you with all the essential tools to deliver exceptional customer experiences while driving business growth. Interact with customers through their preferred channels, implement advanced AI-powered self-service options, and elevate your team's efficiency to increase sales, all within our user-friendly cloud-based platform. By keeping pace with the latest trends in customer experience and technological advancements, we empower you to stay ahead in a rapidly changing market landscape. Puzzel allows you to concentrate on what truly matters: cultivating strong connections with your customers while also adapting to their evolving needs.
What is Calabrio Workforce Management?
Revolutionize your approach to team management and motivation with Calabrio WFM's cutting-edge solutions, available both in the cloud and on-premise. These offerings enable contact centers to efficiently strategize and oversee their operations, boost employee satisfaction, and provide outstanding customer service. By combining effective staffing methods with opportunities for staff engagement, Calabrio WFM enhances visibility, adaptability, and overall effectiveness. Tailored for mobile use and centered around user experience, this solution maximizes the capabilities of your organization and its personnel. Our sophisticated self-service and agile scheduling technologies are designed to match the rapid pace of your operations, fostering a more flexible and appealing atmosphere that caters to employee preferences. Additionally, incorporating powerful technology into your workforce management strategies through self-service agent options and automated interfaces for contact center platforms allows you to optimize forecasting, scheduling, and communication workflows. By actively involving employees through prompt feedback and gamification strategies, you not only support their professional advancement but also provide them with the flexibility they desire in their roles. Ultimately, leveraging Calabrio WFM empowers your organization with essential resources to excel in a challenging market environment, ensuring both team and customer satisfaction. Embrace this opportunity to elevate your workforce management and drive your organization toward success.
Integrations Supported
Boost.ai
Capturi
IntraManager
Kindly
Microsoft Dynamics 365
Oracle CRM On Demand
Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting
Skype
Integrations Supported
Boost.ai
Capturi
IntraManager
Kindly
Microsoft Dynamics 365
Oracle CRM On Demand
Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting
Skype
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Puzzel
Company Location
Norway
Company Website
www.puzzel.com
Company Facts
Organization Name
Calabrio
Date Founded
1995
Company Location
United States
Company Website
www.calabrio.com/products/workforce-management/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Categories and Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce