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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is Re:lation?

Efficient supervision of ten different types of communication enhances collaboration and management for the entire team. By integrating various requests from platforms such as email, phone, and LINE into one unified interface, multiple team members can collaboratively manage and share these inquiries with ease. This streamlined method of addressing inquiries simplifies workflows and accommodates diverse communication channels, thereby improving the effectiveness and quality of inquiry resolution. Furthermore, the analytics component detects issues related to response times, ultimately refining business practices and increasing the speed of customer interactions. This forward-thinking system not only promotes teamwork but also evolves to meet new challenges in the realm of communication management, ensuring that teams are well-equipped to handle future demands effectively.

What is ClearFeed?

ClearFeed is an AI-enhanced support platform that integrates with Slack, merging the capabilities of a helpdesk with the collaborative features of Slack. 1. Utilize Slack as a central command center for handling requests effectively. 2. Transforming customer inquiries into actionable tickets allows for prompt responses. 3. Leverage automated knowledge bases to support numerous clients. 4. The conversational ticketing feature in Slack streamlines support for employees. 5. Customer Success and Support Teams can operate seamlessly within the Slack environment. 6. Enhance accountability and improve response times significantly. 7. Oversee and manage customer inquiries from a unified Slack channel for better organization. 8. Ensure that your team stays synchronized across various platforms and tools. 9. Increase productivity through AI-assisted responses and structured knowledge resources. 10. Achieve smooth integration with current tools to facilitate efficient two-way communication. 11. This cohesive approach fosters a more responsive support system, ultimately enhancing customer satisfaction.

Media

Media

Integrations Supported

ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Linear
Microsoft Teams
Salesforce
Slack
Zendesk

Integrations Supported

ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Linear
Microsoft Teams
Salesforce
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$24 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Re:lation

Company Location

Japan

Company Website

ingage.jp/relation/

Company Facts

Organization Name

ClearFeed

Date Founded

2021

Company Location

Bangalore, India

Company Website

clearfeed.ai/

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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