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What is Reef?

Reef offers a comprehensive customer revenue platform aimed at helping businesses consistently boost revenue from their existing clients while optimizing net retention metrics. The market has undergone significant changes, with diminishing new sales and increasing difficulties in upselling, which complicates the management of net retention rates (NRR). As a result, many companies find themselves ill-equipped to navigate this shifting landscape, resulting in considerable revenue losses. Startups, in particular, often procrastinate on building a robust NRR foundation, which hampers their growth and widens the revenue gap. It is essential for these organizations to focus their investments on initiatives that promote swift and sustainable growth. By creating board-ready analytics that integrate both present and past data on net retention—including renewals, upsells, and cross-sells—businesses can derive crucial insights. Additionally, visualizing market territories will facilitate the rapid identification of growth opportunities and churn risks, taking into account various elements such as engagement levels, product usage, consumption rates, health scores, and Net Promoter Scores (NPS). Moreover, translating these insights into practical strategies through focused targeting and effective workflows will guarantee that companies maintain consistent follow-through, ultimately resulting in improved execution and enhanced outcomes. This proactive approach can help businesses not only to survive but thrive in a competitive environment.

What is Alhena?

Alhena AI is a comprehensive AI chatbot and shopping assistant platform designed to enhance eCommerce customer service and drive sales growth. The platform uses AI to recommend products, automate customer support tasks such as order tracking and returns, and provide real-time, personalized shopping guidance. By integrating with major eCommerce platforms like Shopify, WooCommerce, and Salesforce, Alhena AI ensures a seamless experience for both customers and businesses. With the ability to analyze customer data and optimize interactions, Alhena AI helps businesses improve customer satisfaction, increase conversions, and streamline support workflows. Its advanced analytics capabilities also provide actionable insights, enabling businesses to refine their product offerings and enhance overall performance.

Media

Media

Integrations Supported

Integrations Supported

Confluence
Discord
Freshdesk
GPT-4
Gladly
Gmail
Gorgias
Intercom
Klaviyo
Kustomer
Microsoft Outlook
Notion
Salesforce
Shopify
Slack
Telegram
WooCommerce
Zendesk
Zendesk Explore

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$199/month
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
1 AI profile
Basic AI-only support
Manual-only training frequency

Pro
$199.00
200 Conversations Per Month
Advanced package for growing teams, with extended conversation limits, analytics, integrations, and email support. Billed Annually
Up to 50,000 SKUs/URLs
5 AI profiles
Advanced analytics
AI & email support
Automated weekly training
Review management (Trustpilot, Yotpo)
Social integrations (Instagram, Facebook, WhatsApp)
API agents

Enterprise (Custom)
Contact Us
Per Year
Tailored for large organizations requiring unlimited scale, dedicated support, and custom integrations. Includes everything in Pro and Plus. It's a custom pricing for large teams to best fit your needs. Contact Sales to learn more.
Unlimited conversations
50,000+ SKUs or URLs
Unlimited AI profiles
Dedicated CSM & onboarding
Automated daily training
Dedicated channel with Alhena team support
Data export
Custom integrations
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Reef.ai

Company Location

United States

Company Website

www.reef.ai/

Company Facts

Organization Name

Alhena.ai

Date Founded

2022

Company Location

United States

Company Website

alhena.ai/

Categories and Features

AI Customer Success

Not specified

Customer Success

Not specified

Revenue Operations

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Customer Success

Not specified

AI Knowledge Base

Not specified

AI Tools

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Success

Not specified

Social Commerce

Not specified

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